Desired Job Title
Lead - Enterprise Key AccountsSales Manager (B2B)Project Owner & Data AnalystFounderWork Type
Full TimeConsultingLocation Preference
On-SiteRemoteHybridLocation: Noida, India
Open to relocation: Yes
Open To Work
Verified
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SHIVAM SINGH
Noida
Work Preference
Summary
Results-oriented professional in Enterprise Account Management and Customer Success with a focus on revenue retention and strategic partnerships. Experienced in driving growth through consultative selling and data-driven engagement. Led cross-functional teams to enhance service delivery and resolve customer challenges, contributing to significant improvements in account retention and sustained growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lead - Enterprise Key Accounts
LeadSquared
Noida
02.2023 - Current
- Promoted from Senior Executive to Lead - Enterprise Key Accounts in April 2025.
- Achieved 102% of annual revenue target through strategic enterprise account growth.
- Enhanced Net Revenue Retention (NRR) from 96% to 105% by executing expansion, upselling, and adoption initiatives.
- Boosted Gross Revenue Retention (GRR) from 85% to 95% by implementing proactive renewals and driving customer engagement.
- Acted as a trusted advisor, providing strategic consultations to enterprise customers and executive stakeholders.
- Oversaw high-value enterprise accounts across North India, ensuring retention and fostering long-term revenue growth.
Sales Manager (B2B)
Simplilearn Americas
12.2021 - 12.2022
- Delivered 127% average monthly quota attainment throughout tenure.
- Generated USD 68,588 in revenue through consultative B2B sales, enhancing overall team performance.
- Managed end-to-end sales cycle from discovery and stakeholder engagement to negotiation and closure.
- Cultivated long-term relationships with enterprise clients, driving successful workforce upskilling initiatives.
- Achieved sales target within two weeks of joining the organization, demonstrating quick adaptability and immediate contribution.
- Leveraged Salesforce CRM for pipeline management, forecasting, and account development.
Project Owner & Data Analyst
ARDEM Inc
10.2019 - 02.2020
- Led multiple projects, implemented process improvements, provided customer consulting, and directed team leadership initiatives.
- Oversaw client relationships to maintain satisfaction and address concerns promptly.
- Managed daily operations to ensure efficient workflow and service delivery.
- Developed training materials for new staff on company procedures and systems.
Founder
KrishiKshetra by DigiFarm
05.2016 - 10.2019
- Founded and operated agritech venture providing comprehensive solutions for farmers.
- Developed innovative agricultural solutions for local farmers and communities.
- Led strategic planning sessions to align goals with market needs.
- Established partnerships with agricultural organizations to enhance service offerings.
Education
Bachelor of Computer Applications - Computer Science
University of Rajasthan
Jaipur06-2019
Intermediate - Physics, Chemistry, Maths With Physical Education
Tagore International School
Jaipur04-2016
High School - Science
Tagore International School
Jaipur05-2013
Skills
- Enterprise Account Management
- SaaS Sales
- Consultative Selling
- Upselling and cross-selling
- Customer retention
- NRR and GRR
- Revenue Growth
- Account Strategy
- Stakeholder Management
- CRM Enhancement
- Project Management
- Strategic Planning
- Team Leadership
- Professional Services
Certification
- LeadSquared Product Certification
Portfolio
Customer Champion
Accomplishments
- LeadSquared Quarterly Customer Champion Award, 2025-26
- LeadSquared Spotlight Award
Timeline
Lead - Enterprise Key Accounts
LeadSquared
02.2023 - Current
Sales Manager (B2B)
Simplilearn Americas
12.2021 - 12.2022
Project Owner & Data Analyst
ARDEM Inc
10.2019 - 02.2020
Founder
KrishiKshetra by DigiFarm
05.2016 - 10.2019
Bachelor of Computer Applications - Computer Science
University of Rajasthan
Intermediate - Physics, Chemistry, Maths With Physical Education
Tagore International School
High School - Science
Tagore International School