Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Software
Timeline
Generic
Sumesh Santhosh

Sumesh Santhosh

Project Manager
Bengaluru

Summary

Experienced Manager offering 4.5-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Expertise in managing end to end project life cycle, including project planning, scoping & risk management

Overview

5
5
years of professional experience
5
5
Certifications

Work History

Project Manager

Kapture CX
06.2023 - Current
  • Develop comprehensive project plans outlining scope, objectives, timelines and deliverables
  • Ensure smooth implementation of SaaS product as per SOW received from sales transition
  • Identify potential risks and issues related to project delivery and takes proactive measures to mitigate them
  • Ensures that customer service automation platform, field service platform and APIs meet quality standards and comply with project specifications
  • Experience on working with APIs for Whatsapp, Chatbot integration with CRM and mobile application
  • Configuration of SaaS application as per client request.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability and alignment with organizational goals.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.

Customer Experience Manager

Cropin Technology
02.2020 - 05.2023
  • Performed enterprise customer on-boarding and managed over 25 ongoing customer relationships by communicating appropriate goals and expectations, delivering on positive outcomes and acting as lead point of contact
  • Executed comprehensive engagement and communication strategy that proactively maintains high customer satisfaction
  • Develop and drive both strategic and operational plans with leadership team across customers
  • Performed quarterly business reviews ensuring strategic account planning, receive customer feedbacks to discover potential areas of improvement and increasing adoption
  • Renew existing customer base & growing existing customer relationships with upsell/cross-sell
  • Provided expert customer insight to product management, marketing and sales on new innovation and improvements needed to maximize user experience.

Intern

Cropin Technology
05.2019 - 07.2019
  • Completed research, compiled data, updated spreadsheets and produced timely reports
  • Analyzed problems and worked with teams to develop solutions
  • Collaborated with senior management on new initiatives to build confidence
  • Prepared project presentations and reports to assist senior staff.

Education

PGDM - Agribusiness And Plantation Management

Indian Institute of Plantation Management
Bengaluru, India
04.2001 -

B.Tech - Bioinformatics

Tamil Nadu Agricultural University
Coimbatore, India

Skills

Project Planning

Customer Success

SaaS Implementation

Process Implementation

Project Management

Customer Retention

Client Relationship Management

Revenue Generation

Training & Development

Technical Documentation

Effective Communication

Negotiation

Cross-Functional Collaboration

Leader

Agile Methodology

Project tracking

Languages

English
Malayalam
Tamil
Hindi

Accomplishments

  • Received certificate of appreciation – Unity Star Award [Q4 -FY 2023-2024]- Kapture CX
  • Received certificate of appreciation - Impact Award [Q2 -FY 2021-2022]- Cropin Technology
  • Delivered guest lecture on topic "Innovative Practices in Agribusiness" for final year PGDM students (IIPMB) and received letter of appreciation.
  • Received an average of 85% Customer Satisfaction Score across all customers.

Certification

Project Management Essentials - Udemy

Software

MS Office

Jira and Confluence

Redmine

Rocket Lane

Smart Sheet

Fresh Desk

WPS Office

Timeline

Project Management Essentials - Udemy

11-2023

Project Manager

Kapture CX
06.2023 - Current

Sales Management Certification-HubSpot

06-2022

Product Management: Customer Development-LinkedIn

05-2020

Business Analyst and Project Manager Collaboration-LinkedIn

04-2020

Six Sigma Foundations-LinkedIn

04-2020

Customer Experience Manager

Cropin Technology
02.2020 - 05.2023

Intern

Cropin Technology
05.2019 - 07.2019

PGDM - Agribusiness And Plantation Management

Indian Institute of Plantation Management
04.2001 -

B.Tech - Bioinformatics

Tamil Nadu Agricultural University

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Sumesh SanthoshProject Manager