Summary
Overview
Work History
Education
Skills
Certification
Leadership Program
Languages
Rewards & Recognitions
Additional Information
Timeline
Generic
Sumit Bajaj

Sumit Bajaj

Delhi,DL

Summary

Offering 19+ years of experience in leading service delivery & operations in both shared services and 3rd party set-ups. I have a deep experience in leading global & mid-sized operations in Banking, Oil & Gas, & Cybersecurity industries with abilities in strategic program management, effective client engagement, people management and establishing a culture of continuous improvement & transformation within teams. I have a rich experience of working with esteemed organizations like Accenture, Mercer, Bank of America, & Evalueserve & have led teams in domains such as Business Research, Competitive Intelligence, Business Data Reporting & Management, Data Mining & Insights, Analytics & Business Intelligence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Operations Leader – Growth Markets

Accenture
11.2018 - Current

Partnering with Growth Markets (GM) CyberSecurity leadership -

· to drive & support strategic and operational programs through technology driven interactive & reporting solutions, governance, and program management

· acting as a trusted advisor by effectively engaging with our Cybersecurity leadership to equip them with business insights and information and driving strategic growth priorities on their behalf

· in setting up sales & revenue targets, pipeline analytics, financial reporting & analytics, & managing overall Cybersecurity business operations to help drive business growth and have the right revenue recognition

Key responsibility areas –

Manage the Strategy

  • Working with the GM Leader to define the practice strategy and develop and manage the programs needed to realize the strategy
  • Managing the governance forums needed to ensure execution of the strategy & publish key business metrics, analysis and insights
  • Managing the market development budgets & allocate and authorize the responsible leaders to propel growth in business areas
  • Managing relationships with stakeholder groups and work with key individuals across other corporate functions (e.g., Finance, HR, Marketing and Sales & Pricing Performance) to develop solutions


Drive Growth

  • Monitor & analyze business performance to alert leaders to critical issues and define the action plans necessary to address the issues
  • Ensure each market unit within GM defines their list of priority clients and sales plans needed to achieve the revenue plan
  • Support leaders’ understanding of pipeline including key must-win opportunities & projected revenue landing vs target


Practice Enablement

  • Lead/support continuous improvement and optimization programs for operational processes (e.g., use of standard Accenture tools)
  • Create awareness & adoption of standard Accenture CyberSecurity processes, applications & dashboards
  • Train & enable practitioners & responsible leaders to effectively utilize standard cybersecurity business performance reporting solutions

Senior Manager

Mercer
11.2014 - 12.2017

Led ‘Data Mining & Insights' team of diverse professionals comprising Qualitative Analysts, Quantitative Analysts, Graphic Designers, Content Writers, Editors and Web Developers, to -

  • Generate off-the-shelf research publications/reports for the Fortune 500 clients
  • Provide data analytics, dashboards, graphic designing & editorial services to partners & consultants
  • Create executive briefings, point of views (PoVs) & presentations using data analysis, design (infographics) & analytics (insights) tools
  • Successfully led an organization-wide initiative on ‘Capability Building in Dashboards/Analytics'

Education

Executive MBA (Spl: Strategy, Finance) -

Indian Institute of Management Kozhikode (IIM K)
Kozhikode, India
12.2011

Bachelor of Commerce -

Delhi University
Delhi, India
05.2001

Skills

  • Servant Leadership
  • Strategic Program Management
  • Stakeholder Engagement
  • Business Operations Management
  • Story Telling & Insights Writing
  • Business Data Reporting, Analysis & Governance

Certification

  • Six Sigma Black Belt Certified (2018)
  • Six Sigma Green Belt Certified (2017)
  • Certified Scrum Professional (2015)
  • PMI Agile Certified Practitioner (2014)
  • PRINCE2 Practitioner (2014)
  • Certified Scrum Master (2014)
  • PMP Certified (2014)

Leadership Program

· The Winning Edge: Communication Strategies for Leaders - a 6-day in-campus 'Executive Education' Program at Indian Institute of Management Ahmedabad (IIM A), Feb'24 - Mar'24

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Rewards & Recognitions

Accenture

· Leadership Excellence' Awards for Q1'21 & Q1'20 for leading strategic initiatives and contributions made at the ‘Executive' level

Mercer

· 2016: Maestro' Award for Q2 for demonstrating operational excellence and outstanding commitment to teamwork

Bank of America

· Highest performance ratings (Exceeds Expectations) in the Annual Appraisal cycles of 2010-11 and 2007-08; received promotion in both the cycles

· 2009: ‘Bank of America - Certificate of Recognition' for demonstrating exceptional performance in service delivery and living Bank of America's core values (Q1)

· 2007: Awarded 'Bank of America - Spirit Medallion' (highest award for an associate) for exemplifying Operational & Service Excellence

Additional Information

· Marital Status - Married to Samta Bajaj. Works as a ‘Senior Manager' in Max Life Insurance, Gurugram

· Permanent Address - 260, D.D.A - S.F.S Flats, Mukherjee Nagar, Delhi -110009

· Alternate Email id - sumitbajaj679@yahoo.co.in

Timeline

Business Operations Leader – Growth Markets

Accenture
11.2018 - Current

Senior Manager

Mercer
11.2014 - 12.2017

Executive MBA (Spl: Strategy, Finance) -

Indian Institute of Management Kozhikode (IIM K)

Bachelor of Commerce -

Delhi University
Sumit Bajaj