Offering 19+ years of experience in leading service delivery & operations in both shared services and 3rd party set-ups. I have a deep experience in leading global & mid-sized operations in Banking, Oil & Gas, & Cybersecurity industries with abilities in strategic program management, effective client engagement, people management and establishing a culture of continuous improvement & transformation within teams. I have a rich experience of working with esteemed organizations like Accenture, Mercer, Bank of America, & Evalueserve & have led teams in domains such as Business Research, Competitive Intelligence, Business Data Reporting & Management, Data Mining & Insights, Analytics & Business Intelligence.
Partnering with Growth Markets (GM) CyberSecurity leadership -
· to drive & support strategic and operational programs through technology driven interactive & reporting solutions, governance, and program management
· acting as a trusted advisor by effectively engaging with our Cybersecurity leadership to equip them with business insights and information and driving strategic growth priorities on their behalf
· in setting up sales & revenue targets, pipeline analytics, financial reporting & analytics, & managing overall Cybersecurity business operations to help drive business growth and have the right revenue recognition
Key responsibility areas –
Manage the Strategy
Drive Growth
Practice Enablement
Led ‘Data Mining & Insights' team of diverse professionals comprising Qualitative Analysts, Quantitative Analysts, Graphic Designers, Content Writers, Editors and Web Developers, to -
· The Winning Edge: Communication Strategies for Leaders - a 6-day in-campus 'Executive Education' Program at Indian Institute of Management Ahmedabad (IIM A), Feb'24 - Mar'24
Accenture
· ‘Leadership Excellence' Awards for Q1'21 & Q1'20 for leading strategic initiatives and contributions made at the ‘Executive' level
Mercer
· 2016: ‘Maestro' Award for Q2 for demonstrating operational excellence and outstanding commitment to teamwork
Bank of America
· Highest performance ratings (Exceeds Expectations) in the Annual Appraisal cycles of 2010-11 and 2007-08; received promotion in both the cycles
· 2009: ‘Bank of America - Certificate of Recognition' for demonstrating exceptional performance in service delivery and living Bank of America's core values (Q1)
· 2007: Awarded 'Bank of America - Spirit Medallion' (highest award for an associate) for exemplifying Operational & Service Excellence
· Marital Status - Married to Samta Bajaj. Works as a ‘Senior Manager' in Max Life Insurance, Gurugram
· Permanent Address - 260, D.D.A - S.F.S Flats, Mukherjee Nagar, Delhi -110009
· Alternate Email id - sumitbajaj679@yahoo.co.in