Sumit Kumar
Bengaluru
Summary
Seeking a challenging opportunity where I will be able to utilize my educational background and strong organizational skills which will allow me to grow personally and professionally. Dependable and engaging manager with supervisory experience. Runs day-to-day operations smoothly to provide customers with pleasant dining experience. Creates friendly environment for employees, boosting performance.
Overview
14
14
years of professional experience
Work History
Outlet Manager
Novotel-Ibis hotel outer ring road-Bengaluru,India
Bengaluru
2024.01 - Current
- Recruited, hired and trained new employees in accordance with company policies and procedures.
- Conducted regular meetings with staff to discuss updates on products, services offerings or changes in company policy, procedures.
- Performed regular stock checks and audits in order to maintain accurate inventory records.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Reviewed monthly expense reports to ensure accuracy of charges and timely payments of invoices.
- Set expectations for customer service standards and monitored compliance with policies and procedures.
- Communicated effectively with vendors and suppliers regarding product availability and pricing.
- Created positive culture to drive employee engagement and satisfaction.
- Conducted and coordinated on-the-job training for associates to optimize performance.
- Planned and executed operations against forecasted daily business volume.
- Delegated work to staff, setting priorities and goals.
Assistant Manager-outlet
Novotel-Ibis hotel outer ring road-Bengaluru,India
Bengaluru
2022.03 - 2024.01
- Exhibiting thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
- Establishing positive relationships with guests and employees, creating positive, energetic environment
- Handling escalated customer complaints to provide full resolutions and promote loyalty
- Developing and maintaining staff by giving them trainings to provide hospitable, professional service while adhering to policies and business initiatives
- Developing and maintaining exceptional service standards, resulting in positive customer reviews.
Team Leader (Supervisor)
Novotel Hotel
Chennai
2019.12 - 2022.03
- Conducted staff meetings before shifts to delegate tasks and communicate priorities
- Ensured teams stayed on track to achieving or exceeding KPIs by analyzing reports and monitoring operations
- Led new staff onboarding and training, enhancing product knowledge and setting best practices
- Helped managers select talented candidates based on interview success, qualifications and experience
- Addressed and resolved employee matters during shift management, including work schedules, complaints, queries and conflicts
- Maintained excellent employee satisfaction by creating positive, friendly and supportive working environments.
Food and Beverage Service executive
Sheraton Grand Chennai Resort and Spa
chennai
2018.05 - 2019.08
- Maintained and implemented the standard operating procedures in the restaurant
- Managed the opening and closing duties of cashiering, looked after restocking of items, purchase orders
- Managing the inventory of alcohol
- Consistently adhered to quality expectations and anticipating guest service needs
- Provided handful trainings to the new staff in the restaurant, ensuring the service standard to be maintained.
Food and Beverage service Associate
Radisson Hotel
Shimla
2015.12 - 2018.02
- Delivered friendly and fast service to process high-volume food and drink orders at peak times
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Answered phones politely and promptly while accurately recording and confirming reservations
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
- Coordinated team members to take, serve and clear orders accurately and promptly
- Checked on guests to ensure satisfaction with each food course and beverages
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
ISTA AMRITSAR
2010.10 - 2011.02
- Covered four core departments -Food Production, F&B Services, Housekeeping and Front Office.
Education
Bachelors - Hospitality Administration
IGNOU and AHLEI University at Hotel And Catering Management Institute - (HCMI, Chandigarh
01.2012
Intermediate -
Himachal Pradesh Board of school education
Skills
- Food and Beverage
- Restaurant marketing
- Operational management
- Forecasting and planning
- Staff development and mentoring
- Interpersonal Skills
- Hiring and Onboarding
- Customer Relations
- Cost Control
Languages
- English
- Hindi
Hobbies and Interests
Meditation ∙ Music ∙ Travelling to new places and sight seeing
Timeline
Outlet Manager
Novotel-Ibis hotel outer ring road-Bengaluru,India
2024.01 - Current
Assistant Manager-outlet
Novotel-Ibis hotel outer ring road-Bengaluru,India
2022.03 - 2024.01
Team Leader (Supervisor)
Novotel Hotel
2019.12 - 2022.03
Food and Beverage Service executive
Sheraton Grand Chennai Resort and Spa
2018.05 - 2019.08
Food and Beverage service Associate
Radisson Hotel
2015.12 - 2018.02
ISTA AMRITSAR
2010.10 - 2011.02
Bachelors - Hospitality Administration
IGNOU and AHLEI University at Hotel And Catering Management Institute - (HCMI, Chandigarh
Intermediate -
Himachal Pradesh Board of school education
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