Dynamic Operations Leader with over 10.5 years of strong expertise in Last Mile Operations, Dark Store Management, Quick Commerce, and Fleet Coordination across high-volume, fast-paced environments. Skilled in end-to-end operations management, vendor onboarding, performance optimization, and manpower planning. Proven ability to build and lead large teams, streamline processes, and drive operational KPIs such as TAT, SLA, FASR, FIFO, and delivery compliance.
Experienced in managing multi-city operations with strong exposure to last mile delivery networks, dark store setup, inventory controls, and partner/vendor management. Adept at collaborating with cross-functional teams, implementing cost-effective solutions, and maintaining operational excellence. Known for improving productivity, enhancing customer experience, and delivering consistent results for brands including Pikndel, Piqyu, Gigforce, Quikr, and Bazaarcart.