SUMIT KUMAR
Jamui
Summary
Dynamic banking professional with a proven track record at Axis Bank, excelling in customer relationship management and regulatory compliance. Achieved significant growth in account balances through effective cross-selling strategies. Proficient in data analysis and team leadership, ensuring high service standards and optimal audit ratings.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Deputy Manager
Axis Bank
Jamui
03.2023 - Current
- Providing financial solutions to customers by offering bank products and servicing existing and new customers
- Engaging with existing customers to offer additional bank products
- Processing customer transactions and service requests within a defined turnaround time (TAT)
- Generated referrals and leads for new customers, contributing to increased sales of bank products.
- Offering solutions and cross-selling Bank's retail banking and third-party products
- Promoting the bank's products through marketing activities and customer visits
- Ensuring compliance with all regulatory and legislative guidelines
- Meeting all audit requirements with optimum audit rating
- Participating in all bank initiatives/campaigns/drives
- Ensure administration of the branch by directing daily operations like cash, clearing, transfer,ECS/RTGS/NEFT, SB ,CD, FDR, Deposits, account opening and customer service .
- Resolved customer complaints and issues to maintain high service standards.
- Maintain cash balance as per cash retention limit.
- Handled bank guarantees and facilitated retail forex transactions to support customer needs.
- Ensured growth in account balances and achieved targets for aggregate cross-sell points.
- Review branch operations reports and track exceptional transactions.
- Proficient in MS Excel for data management, reporting, data analysis, formatting, sorting, filtering, and formula based calculations.
- Knowledge of Ms word, ms office, email communication ,internet application and file management.
Education
Post Graduate Diploma - Banking and Finance Services
Manipal Academy of Higher Education
Bengaluru08-2023
Bachelor of Arts - English
TM Bhagalpur University
04-2015
Skills
- Banking products and services
- Retail banking
- Customer relationship management (CRM)
- KYC & AML
- Cross selling
- Teller transaction
- Bank Auditing
- Audit management
- Regulatory compliance guidelines and norms
- Data analysis
- Team leadership
- Retail operations
Personal Information
Date of Birth: 1994-09-06
Certification
- NISM Series V-A Mutual Distributors
- IRDAI-Composite
- NISM Depository
Languages
Hindi (Native), English (Proficient)
Interests
Cricket, Watching and playing cricket
Timeline
Deputy Manager
Axis Bank
03.2023 - Current
Post Graduate Diploma - Banking and Finance Services
Manipal Academy of Higher Education
Bachelor of Arts - English
TM Bhagalpur University