
Functional Consultant with hands-on experience in Salesforce CRM and Dealership Management System (DMS) implementations. Skilled in requirement gathering, client interaction, testing, and support management. Proven track record of handling implementation projects in automotive, paper manufacturing, and consumer electronics. Strong foundation in auditing, administration, and data analysis with expertise in digital transformation.
Salesforce CRM
Dealership Management System (DMS) Implementation & Support
Requirement Gathering & Documentation
Functional Consulting
Business Process Testing (Pre-testing & Sanity Testing)
Client Demonstrations & Training
Auditing & Compliance
Data Analysis & Reporting
MS Excel, Word, PowerPoint