SUMIT KUMAR GUPTA
Debt Management
C 223 A, Hari Nagar, New Delhi,WB
Summary
17 Years of overseeing the entire cycle of collections from receivable to recovery, ensuring timely payment from customers. Develop strategies to improve collection efficiency and reduce delinquency rates.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Cluster Collection Manager - TW CD & STPL Bucket X
Tata Capital Financial Services Limited
5 2020 - Current
- Ensure and check that collection policy and standards are being implemented at the ground/field level
- Plan and execute the monitoring mechanism and MIS to ensure that each parameter of KPI is constantly measured, reported, analyzed and improved in line with the Collection strategies
- Agency Management & Performance Management - Identification, impaneling, training, and retention of the desired agencies area
- Management and presentation of Collection management information systems (MIS) and regular performance review
- Responsible for defining the collection strategies for field level implementation through effective customer segmentation
- To ensure proper training for the team members on the policy requirements
- Monitoring vendor invoices that reaches on timely basis.
- Leveraged advanced data analysis tools to identify trends in payment behavior, enabling informed decision-making for future collections efforts.
Assistant Manager - TW Loans (Bucket X &1)
Clix Capital Financial Services Limited
11.2019 - 04.2020
- Reviewing account allocations and collections targets on a daily basis
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Preparing forecasting and analyzing productivity accordingly
- Collect and analyze call-center statistics (Collection Efficiency, PTP Generation, customer service metrics etc.)
- Reviewing vendor performance and collection strategy on a weekly basis
- Reviewing feedback on every RTP, Dispute and Sales Issues cases so that proper planning to be done accordingly.
Collections Manager - CD & TW Loans (Bucket X)
Tata Capital Financial Services Limited
08.2018 - 11.2019
- Reviewing account allocations and collections targets by different vendors
- Reviewing vendor performance and collection strategy on a weekly basis
- Basis Issues of vendors, making road maps to achieve the targets
- Regular follow up with the default customers through a dedicated team
- Reviewing payments are updated in the system timely
- Making plans and strategies on Un-paid customers
- Reviewing feedback on every RTP, Dispute and Sales Issues cases so that proper planning to be done accordingly.
Assistant Manager - Outbound Collections (Banking and Insurance)
Pace Setters Business Solutions Pvt. Ltd.
07.2014 - 07.2018
- Reviewing account allocations and collections targets by different buckets
- Recording Payments that are made
- Chasing prospect customers and Customers who falls in overdue date
- Managing productivity by fixing productivity parameters.
Senior Quality Analyst -Outbound Operations
Qual-Touch Solutions Pvt. Ltd.
05.2010 - 06.2014
- Monitoring and supervising the team of 10 Quality Auditors
- Maintaining and publish of monthly and fortnight reports of all campaigns to all the concerned line managers
- DSAT analysis, nodal tracker and fatal tracker of all the agency as well as national campaigns by using quality tools like Pareto, Fishbone etc.
Quality Auditor-Outbound Operations
Qual-Touch Solutions Pvt. Ltd.
05.2009 - 04.2010
- Was taking care of S&M, Collections, Retentions and On boarding campaigns
- Record feedback and to let the agents know about his/hers areas of improvements.
Customer Care
Qual-Touch Solutions Pvt. Ltd.
02.2007 - 04.2009
- Educating new plans as well as tariff to the customers online
- Acquisition of new customers & educating bills to the subscribers.
Education
Skills
Debt recovery expertise
Personal Information
- Date of Birth: 01/17/1985
- Marital Status: Married
Languages
English
Hindi
References
Reference shall be provided on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Debt Management, [Tata Capital Limited] - [2023]
Work Preference
Work Type
Full TimeWork Location
On-SiteInterests
Debt Management
Geo Political
Software
Microsoft Office
Finnone
Salesforce
Timeline
Assistant Manager - TW Loans (Bucket X &1)
Clix Capital Financial Services Limited
11.2019 - 04.2020
Collections Manager - CD & TW Loans (Bucket X)
Tata Capital Financial Services Limited
08.2018 - 11.2019
Assistant Manager - Outbound Collections (Banking and Insurance)
Pace Setters Business Solutions Pvt. Ltd.
07.2014 - 07.2018
Senior Quality Analyst -Outbound Operations
Qual-Touch Solutions Pvt. Ltd.
05.2010 - 06.2014
Quality Auditor-Outbound Operations
Qual-Touch Solutions Pvt. Ltd.
05.2009 - 04.2010
Customer Care
Qual-Touch Solutions Pvt. Ltd.
02.2007 - 04.2009
Cluster Collection Manager - TW CD & STPL Bucket X
Tata Capital Financial Services Limited
5 2020 - Current
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