Sumit Ramesh Tank
Senior Analyst
Borivali West,MH
Summary
Pursuing a position that challenges skills and encourages professional advancement. Strong adaptability to new environments with a track record of resourcefulness and innovation. Dedicated to achieving results that align with organizational goals.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Senior Analyst
Corsearch Inc.
11.2021 - Current
- Defend consumer trust in brand trademarks and content by combating counterfeiters, scammers, and fraudsters attempting to misuse intellectual property and take advantage of consumers and brands.
- Analyze content/trademark and deliver enforcement notice for client.
- confirm that dedicated content is eliminated within allotted tat by liaising with enforcement team.
- Oversaw client engagements for leading organizations like Amazon, Disney, Netflix, and Harvard. Facilitated discussions to identify client requirements and expectations. Established strong partnerships to improve project outcomes. Implemented strategies that ensured client satisfaction and long-term retention.
Customer Experience (Operation)
Future Generali India Insurance Company Limited
11.2019 - 11.2021
- Conducted seamless conversations with customers, ensuring warmth and understanding. Responded to customer requests in a timely and accurate manner. Documented all interactions thoroughly to track follow-up escalations and commitments. Handled escalations efficiently to uphold service standards.
- Assisted customers through polite and professional call handling, ensuring suitable resolutions
- time-critical request handling – managing customer inquiries in an urgent and responsive manner.
- Oversee branch follow-up processes for escalations to secure timely request closures, guaranteeing compliance with specified service level agreements for handling requests.
- initiatives – implementing essential initiatives that assist team and department, for instance, establishing knowledge base scripts and transaction management procedures.
- productivity – fulfilling productivity goals to optimize queue management.
- profile: - request coordination associate
Associate
Accenture Solutions Pvt. Ltd.
01.2016 - 10.2019
- Executed pre-sales fraud detection via partnerships with third-party firms to validate transactions. Analyzed transaction histories of users upon identification of suspicious activities. Reported fraudulent activities to client fraud departments for comprehensive reviews.
- Assessed legitimacy of users blocked by clients due to various reasons. Verified user credentials and initiated contact for document submission. Evaluated blocked user cases and determined appropriate follow-up actions.
- process updates relayed to team.
- process optimizations and advice for clients and leads.
- delivering refreshers and educational sessions for team.
- Earned quarterly accolades for unwavering performance consistency
- Contributed to weekly calls while compiling accurate minutes for client sharing.
- Crafted a variety of quizzes and packets aimed at strengthening team work skills and elevating overall accuracy
- Directed and coordinated team of 8 members in training sessions, addressing daily attendance tracking, individual performance development, and leave administration.
- profile: - online retail management (fraud detection specialist)
Education
PGDFM - Financial Accounting
Welingkar Institute
Mumbai06-2018
BCOM - undefined
University of Mumbai
04-2015
H.S.C - undefined
Maharashtra state board
02-2012
S.S.C - undefined
Maharashtra state board
03-2010
Skills
customer-centric strategy
forward-thinking approach
Commitment to goals
Client relationship management
Team contributor
Microsoft Office expertise Spreadsheet and document management Presentation and reporting skills Clear verbal and written communication
Interests
Listening to music, Playing Cricket
REWARDS AND RECOGNITION
Received the “Accenture Encore Award” for best quarterly performance., Also bagged the “Excellence Award” consecutively for 3 months. This was for the months of November 2016, December 2016 and January 2017., Winner of NPS Champion Of Champions RNR for quarter July to September 2020 (Award type – Silver), Received award for best performance in handling customer complaints for quarter June to August 2020., Received R&R award for Q4 2020 in Future Generali.
DECLARATION
I hereby confirm that the information in this document is accurate and true to the best of my knowledge. Sumit Tank
Timeline
Senior Analyst
Corsearch Inc.
11.2021 - Current
Customer Experience (Operation)
Future Generali India Insurance Company Limited
11.2019 - 11.2021
Associate
Accenture Solutions Pvt. Ltd.
01.2016 - 10.2019
BCOM - undefined
University of Mumbai
H.S.C - undefined
Maharashtra state board
S.S.C - undefined
Maharashtra state board
PGDFM - Financial Accounting
Welingkar Institute