Rushikesh Khuntia
Senior B2B Sales & Commercial Generalist– IKEA RCMP India
Hyderabad
Summary
Dynamic and result-driven sales professional with over 4 years of experience in sales, operations, and customer engagement, including key role at IKEA RCMP India. Proven ability to lead commercial teams, develop customer-centric strategies, and drive performance in a multichannel retail environment. Adept at applying IKEA tools, concepts, and values to optimize shopping experiences and support business growth. Committed to fostering a growth mindset within teams and creating meaningful, locally relevant shopping experiences.
Overview
7
7
years of professional experience
4027
4027
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior B2B Sales Generalist – IKEA RCMP INDIA
IKEA
07.2021 - Current
- Leading the B2B Sales in IKEA RCMP INDIA in order to secure excellent performance and continuous improvement
- Managed end-to-end account management for valuable B2B clients in industries including real estate, hospitality, and coworking spaces, making sure that IKEA's products matched the goals of the clients.
- Establish and maintain long-lasting business relations and qualitative customer support in all remote channels, including live video calls and one on one visits, to secure a great complete customer experience stretching from sales to resolutions.
- Make use of remote active selling techniques in the customer contact to contribute to growth and sustained long-term profitability.
- Identify and validate knowledge and learning needs in connection to B2B in order to maintain an excellent content quality that enables high competence.
- Coach and mentor team in IKEA product range, customer services, and sustainability initiatives.
- Negotiate and present sales quotations to the customers, their stakeholders and management group when needed, in order to build trust and maximize sales.
- Stay up do date and provide customers with information around certificates and products standards in order to secure that local regulations are followed.
- Secure performance management standards are upheld and improved by supporting country RCMP Sales managers, specialists and other relevant stakeholders within B2B in order to enhance country business performance.
- Proactively contribute with input in Group Remote Sales and Resolutions teams in order to secure excellent and aligned cooperation between all capabilities.
SMO Executive
BOOKINGJINI
02.2021 - 05.2021
- Reviewed and optimized client sites to improve keyword targeting URL strategies, website architecture and content
- Managed campaign expenses to stay on budget, estimating monthly costs and reconciling discrepancies.
Customer Support Associate
Tech Mahindra
08.2019 - 12.2019
- Answered product and service questions, suggesting other offerings to attract potential customers
- Provided primary customer support to internal and external customers.
OPERATION EXECUTIVE
MY GATE
11.2018 - 04.2019
- Increased company profits through performance optimization strategies and efficiency improvements
- Representing the Company app, Troubleshooting the problem of the app at site and sales of the company products.
Education
SENIOR SECONDARY HIGHER EDUCATION: SCIENCE -
SRI KRUSHNA CHANDRA GAJAPATI AUTONOMOUS COLLEGE
SECONDARY EDUCATION -
KENDRIYA VIDYALAYA GAJAPATI
Skills
- Commercial Planning & Sales Steering
- Customer-Centric Strategy
- IKEA Product Range & Home Furnishing Know-how
- Fulfilment & Supply Chain Collaboration
- Remote & Omnichannel Sales
- Team Leadership & Coaching
- Microsoft Office, Excel, Data Analytics Tools
- Forecasting & KPI Analysis
- Talent Development & Succession Planning
Awards
- Recognized as a high-potential talent by IKEA RCMP India.
- Exceeded B2B sales targets consistently since 2021.
- Trained and mentored new hires, key contributor to team development strategy.
- Led local sustainability initiatives across B2B operations.
Accomplishments
- Successfully designed and launched model flats for Bavisha Properties, managing the full lifecycle from design consultation to final installation.
- Designedthe complete furnishing of an incubation center for IIT Indore, tailored to meet institutional and collaborative workspace needs.
- Completed the Monal Luxe Arch Apartments project in Bengaluru, delivering furnishing solutions within tight timelines and quality benchmarks.
- Supplied office furniture for Meesho’s corporate office in Bangalore, ensuring brand-aligned interiors and functional workspace design.
Certification
IKEA Leadership Programs
Timeline
Senior B2B Sales Generalist – IKEA RCMP INDIA
IKEA
07.2021 - Current
SMO Executive
BOOKINGJINI
02.2021 - 05.2021
Customer Support Associate
Tech Mahindra
08.2019 - 12.2019
OPERATION EXECUTIVE
MY GATE
11.2018 - 04.2019
SENIOR SECONDARY HIGHER EDUCATION: SCIENCE -
SRI KRUSHNA CHANDRA GAJAPATI AUTONOMOUS COLLEGE
SECONDARY EDUCATION -
KENDRIYA VIDYALAYA GAJAPATI
Similar Profiles
Véronique Plier SousaVéronique Plier Sousa
Responsable de vente at IKEAResponsable de vente at IKEA
Juveisy VazquezJuveisy Vazquez
Loss Prevention Officer at IKEALoss Prevention Officer at IKEA
Melissa SengsouvanhMelissa Sengsouvanh
Sales Assistant at IKEASales Assistant at IKEA
Sarah HodgeSarah Hodge
Customer Returns Agent at IKEACustomer Returns Agent at IKEA
RaviTeja PisupatiRaviTeja Pisupati
Equity Research Analyst at ERP Consulting Client - Jio Financial services LtdEquity Research Analyst at ERP Consulting Client - Jio Financial services Ltd