SUMIT SUDHAKAR KADAM
CRM & Collection
MUMBAI
Summary
Dynamic professional with expertise in collections, upselling, and team management. Proven track record of driving organizational success through effective leadership and strategic initiatives. Committed to continuous learning and skill enhancement in a collaborative environment. Seeking to leverage skills to contribute to organizational growth and achieve career objectives.
Overview
20
20
years of professional experience
Work History
Manager - CRM & Collection Department
ZICOM SAAS Pvt Ltd
02.2015 - Current
- Leading and mentoring a team of Relationship Managers (RMs) to drive customer engagement, service excellence, and revenue growth.
- Managed key departmental functions of billing, collections, retention, and relationship management to support customer satisfaction and revenue objectives.
- Oversaw end-to-end billing, collections, and service support operations, ensuring alignment with organisational goals.
- Driving collection strategies to improve cash flow, reduce overdue receivables, and strengthen financial performance.
- Implementing customer retention strategies to minimize churn and maximize customer lifetime value.
- Managing a portfolio of 700+ high-value corporate clients and premium residential societies, ensuring effective escalation handling and customer satisfaction.
- Monitoring complete contract lifecycles, including renewals, upgrades, retention, and revenue enhancement initiatives.
- Conducting team performance reviews, target planning, training, and development initiatives.
- Coordinating with cross-functional teams to ensure smooth service delivery and timely issue resolution.
- Building strong customer relationships through proactive communication and high-quality service support.
- Prepared and presented MIS reports and operational dashboards for management review, facilitating informed decision-making.
- Managed electronic security surveillance services for clients
Accessories Coordinator - Purchase Department
Gini & Jony Pvt Ltd
03.2014 - 01.2015
- Managed accessories purchase orders aligned with style requirements and merchandiser inputs, ensuring timely fulfilment of inventory needs.
- Coordinated with suppliers to place and track orders per approved purchase orders, maintaining clear communication on order statuses.
- Updated Accessories MIS with dispatch details and submitted proforma invoices to Accounts Department, facilitating accurate financial tracking.
- Handled documentation including scanning and archiving signed purchase orders, issuing delivery notes, and processing GRNs for received goods.
Back Office Coordinator
CMS Securities Pvt Ltd
09.2013 - 02.2014
- Managed day-to-day cash handling tasks, including cash pickups, deliveries, and bank deposits.
- Coordinated routes for cash vans and monitored movements to ensure timely service delivery.
- Created detailed MIS reports for cash pickups and deliveries to enhance operational transparency.
- Resolved customer and bank queries and complaints effectively, improving client satisfaction.
- Maintained attendance, leave, and overtime records, and contributed to vault audit procedures.
Cashier and Stock In-charge
TATA Teleservices (Maharashtra) Limited
12.2007 - 05.2013
- Facilitated sales transactions, bill payments, and recharge services, enhancing customer satisfaction.
- Managed daily opening/closing procedures for cash and performed meticulous stock reconciliation.
- Oversaw the Retail Management System (RMS) operations, stock configurations, and SAP entries for product and cash handling.
- Directed store operations in absence of Store Manager, maintaining operational continuity and service quality.
- Compiled and analysed MIS reports for cash and stock data, supporting informed decision-making.
Computer Operator
ICICI Prudential Life Insurance Co. Ltd
06.2006 - 11.2007
- Kept computer systems in excellent working order by performing preventative maintenance.
- Set up and installed computer hardware, software and user accounts for staff.
- Executed scanning and data entry, ensuring accuracy and reliability of data for subsequent processing.
- Generated reports for infrastructure monitoring, upgrade and management activities.
- Partnered with Talisman Consultant Pvt Ltd on diverse projects, contributing to seamless project execution and client satisfaction.
Education
Bachelor of Commerce (B.Com) -
Yashwantrao Vidyapith
01-2019
Higher Secondary Certificate (HSC) - Commerce
Tamilnadu University
01-2006
Secondary School Certificate (SSC) -
Maharashtra Board
01-2001
Skills
- Collection Management
- Financial Reconciliation
- Management information systems
- Contract Renewal
- Customer retention
- Upselling Strategies
- Performance Monitoring
- Cross-functional Collaboration
- Team Leadership & Training
- Relationship Management
- Computer Proficiency
Declaration
I hereby declare that all the information provided in this CV is true and correct to the best of my knowledge and belief.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Manager - CRM & Collection Department
ZICOM SAAS Pvt Ltd
02.2015 - Current
Accessories Coordinator - Purchase Department
Gini & Jony Pvt Ltd
03.2014 - 01.2015
Back Office Coordinator
CMS Securities Pvt Ltd
09.2013 - 02.2014
Cashier and Stock In-charge
TATA Teleservices (Maharashtra) Limited
12.2007 - 05.2013
Computer Operator
ICICI Prudential Life Insurance Co. Ltd
06.2006 - 11.2007
Bachelor of Commerce (B.Com) -
Yashwantrao Vidyapith
Higher Secondary Certificate (HSC) - Commerce
Tamilnadu University
Secondary School Certificate (SSC) -
Maharashtra Board