Open To Work
Sumit Verma
Kanpur
Summary
Dynamic Restaurant Manager with a proven track record at Jubilant Food Works, enhancing customer satisfaction by 15% through innovative service strategies. Skilled in budgeting and staff training, I excel in team building and effective communication, driving operational excellence and profitability in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Vishram Management Group
10.2025 - Current
- Scheduled employees to maintain optimal staffing levels during shifts.
- Analyzed customer feedback, implementing service and menu changes to enhance satisfaction.
- Ensured strict adherence to food safety procedures and quality control standards.
- Balanced cash registers, reconciled transactions, and deposited earnings of establishment.
- Monitored hygiene compliance by conducting regular staff training sessions.
- Executed operations in alignment with industry best practices and owner expectations.
- Coordinated schedules for adequate coverage during peak hours, minimizing overtime expenses.
- Controlled daily food, beverage, and labor costs to optimize profitability.
Guest Delight Manager (GDM)
Jubilant Food Works Ltd.
Lakhimpur
07.2022 - 09.2025
- Achieved sales targets, motivating team members to exceed objectives.
- Implemented strategies that increased customer satisfaction scores by 15%.
- Coordinated special events and promotions to enhance customer engagement and loyalty.
- Trained staff on exceptional service delivery, improving guest feedback ratings by 20%.
- Analyzed guest feedback and operational data to identify trends for service improvement.
- Developed innovative strategies to enhance guest experiences and elevate satisfaction levels.
Operations Manager
Pizza Cave
Lucknow
03.2016 - 06.2022
- Executed daily store operations according to agreed-upon plans
- Planned staff deployment for efficient shift management
- Implemented local sales marketing strategies such as door hanging, paper insertion, and corporate calling
- Conducted regular staff meetings to motivate the team
- Oversaw day-to-day operations, shift management, inventory, and food cost controls.
Associate Manager
Jubilant Foodworks Limited
Kanpur
03.2012 - 01.2016
- Managed food cost and implemented strategies to control expenses
- Planned roaster schedules and ensured efficient operations
- Analysed profit and loss accounts to identify areas for improvement
- Demonstrated strong financial acumen in overseeing budget allocations and forecasting profits.
Education
BHM - Hotel Management
IHM Lucknow
Lucknow, India01.2011
Intermediate - Science
B S Inter College
Farrukhabad, India01.2007
High School - Science
B S Inter College
Farrukhabad, India01.2005
Skills
- Guest services and satisfaction
- Effective communication
- Complaint resolution
- Task delegation
- Empathy development
- Inventory management
- Staff training and development
- Customer service strategies
- Budgeting and forecasting
- Sales achievement
- Team building
- Employee training
Certification
- EA Supervisor, UIDAI
- Certificate Examination For Business Correspondents
- Facilitators Certificate For Procuring Insurance Business, IRDA
- Telecentre Entrepreneur Course, CSC
- Course On Computer Concepts, NIELET
Accomplishments
- Best Store Runner Up Award North 1, 2024-08-24
- Best WOW Guest Services
Languages
- Hindi
- English
Personal Information
Hobbies and interests
- Listening Music
- Playing Cricket.
- Reading Books.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
₹45000/yr - ₹200000/yrTimeline
Restaurant Manager
Vishram Management Group
10.2025 - Current
Guest Delight Manager (GDM)
Jubilant Food Works Ltd.
07.2022 - 09.2025
Operations Manager
Pizza Cave
03.2016 - 06.2022
Associate Manager
Jubilant Foodworks Limited
03.2012 - 01.2016
BHM - Hotel Management
IHM Lucknow
Intermediate - Science
B S Inter College
High School - Science
B S Inter College