Sumita Pandey
Assistant Manager Client Service
Gurgaon,Gurgaon
Summary
STRENGTH - Hardworking, Positive attitude towards life, Helpful, Responsible and Reliable
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager - Client Service
NIIT Ltd
Gurgaon
08.2022 - Current
- Creating and managing both ILT and VILT event/sessions along with Plan, Course in LMS tool like CSOD, Workday, CDS, Learn+, Successfactor.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and negotiated with suppliers to secure better pricing, reducing operational costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education Support Specialist
VIVO HealthCare Institute, MITMS.
01.2020 - 06.2022
- Updating and creating WBT(CBT), FBT, Articulate rise, Articulate storyline, PDF, Video Scorm package Courses.
- Creation and Management of Catalogues, Plans, Pathways and Groups on Degreed and assigning courses to users.
- Creation of courses on Learn+ and Success Factor (LMS). Completing UAT Test of course on both CDS and LMS before the course launch.
- Communicating with portfolio Specialist for better completion of requests.
- Case Management on Salesforce.
- Sending vendor communications, including onsite instructor access, Joining instructions, rosters, onsite support coordinator invites, room set up documents and execute all tasks/duties associated with assigned courses and programs.
Education
MBA -
Amity University
Noida, India 01.2024 - Current
Bachelor of Science - Physics
MS College, BRABU University
Motihari, India 05.2016 - 06.2019
Skills
Operations Management
CSOD, Workday
CDS, SNOW, Learn, Success Factor
SFDC Case Management
Decision Making
Staff training and Development
Customer Relationship Management
Operations Management
Hobby
Dancing helps me to express my feeling and allows me to connect with music and emotions through movement. I love travelling as well, it helps to refresh my mind and soul.
Timeline
MBA -
Amity University
01.2024 - Current
Assistant Manager - Client Service
NIIT Ltd
08.2022 - Current
Education Support Specialist
VIVO HealthCare Institute, MITMS.
01.2020 - 06.2022
Bachelor of Science - Physics
MS College, BRABU University
05.2016 - 06.2019
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