Summi Yadav

Responsible for Global Business Intelligence. Manage the analysis of daily, weekly, and monthly reporting of site performance via Key Performance Indicators. Analyzing historical occupancy, schedule adherence, volume, and AHT trends, at an individual, team and site level, providing business recommendations and inputs to enhance and improve the Workforce Management cycle. Prepare and disseminate timely and accurate reports to operations management. Design all type of productivity reports which helps operation to increase production.

• Streamlined reporting processes for increased efficiency and accuracy with development of custom dashboards.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Created dashboards to monitor and track key performance indicators.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Utilized data visualization techniques to present and explain complex data sets.
• Gained extensive knowledge in data entry, analysis and reporting.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Identified issues, analyzed information and provided solutions to problems.

Responsible for Global Business Intelligence. Manage the analysis of daily, weekly, and monthly reporting of site performance via Key Performance Indicators. Analyzing historical occupancy, schedule adherence, volume, and AHT trends, at an individual, team and site level, providing business recommendations and inputs to enhance and improve the Workforce Management cycle.
Prepare and disseminate timely and accurate reports to operations management. Design all type of productivity reports which helps operation to increase production.

• Streamlined reporting processes for increased efficiency and accuracy with development of custom dashboards.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Created dashboards to monitor and track key performance indicators.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Utilized data visualization techniques to present and explain complex data sets.
• Gained extensive knowledge in data entry, analysis and reporting.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Identified issues, analyzed information and provided solutions to problems.

Frontier Communications:

• Backend operations focus: Specialize in DPI technology for Frontier Communications.
• Allocation of internet and phone services: Utilize DPI for analyzing network traffic and optimizing service provision.
• Assessment of customer requirements: Evaluate needs and network capabilities for seamless service delivery.
• Strategic assignment of bandwidth: Enhance user experiences while ensuring network integrity.
• Collaboration with internal teams: Work closely to refine service offerings and maintain commitment to excellence.

Comcast (Broadband Non-Voice Process) :

• Developed and implemented customer care policies, procedures, and regulations
• Assisted high volume of customers daily with positive attitude.
• Maintained customer satisfaction with forward-thinking strategies.
• Provided cross-training and backup support for organizational leadership.
• Initiated, investigated, and prepared production reports with supervisor input.