Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Personal Information
Languages
Disclaimer
Profile Description
Profile Snapshot
Timeline
Generic
Sumodh M

Sumodh M

Bangalore

Summary

Dynamic Project Manager with a proven track record at Deloitte, specializing in AI-driven process optimization and security strategy development. Expert in Azure Administration and team leadership, I spearheaded quality transformation initiatives, enhancing automation frameworks and compliance. Adept at fostering collaboration, I drive impactful technology solutions that align with business objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Project Manager

Deloitte
05.2023 - Current
  • As a Project manager - Streamline processes and procedures through the use of Artificial Intelligence and automation to ensure issues are handled in the shortest amount of time possible and preferably through a self service mode approach.
  • Currently handling Migration from Remedy to ITSM next, global project for BMW.
  • Provide information security awareness training to organization personnel.
  • Creating and managing security strategies.
  • Technical Leadership & Quality Engineering Alignment.
  • Led cross-functional QA and engineering teams to implement scalable automation frameworks and non-functional testing strategies across cloud-native applications.
  • Spearheaded quality transformation initiatives by embedding AI/ML validation processes, aligning with SDLC best practices and GenAI technologies.
  • Oversaw integration of AI/ML model testing pipelines including fairness, explainability, and robustness validation within enterprise solutions.
  • Collaborated with data science and MLOps teams to ensure responsible AI practices, model governance, and end-to-end lifecycle compliance.
  • Directed vendor engagement and optimized resource allocation across high-impact technology initiatives, ensuring delivery aligned with business objectives.
  • Managed onshore/offshore teams and budget planning for QA transformation efforts in fast-paced Agile/DevOps environments.
  • Championed 'automation-first' testing culture by deploying tools like Selenium, Playwright, and Cypress, integrated with CI/CD pipelines.
  • Defined and implemented QA strategies across products, driving improvements in test coverage, defect reduction, and release readiness KPIs.
  • Oversee information security audits, whether by performed by organization or third-party personnel.
  • Manage security team members and all other information security personnel.
  • Provide training to information security personnel during onboarding.
  • Evaluate department budget and costs associated with technological training.
  • Assess current technology architecture for vulnerabilities, weaknesses and for possible upgrades or improvement.

Service Desk Manager

Lewa MEFZE DUBAI
03.2022 - 05.2023
  • As a service desk manager - Streamline processes and procedures through the use of Artificial Intelligence and automation to ensure issues are handled in the shortest amount of time possible and preferably through a self service mode approach.
  • Implement and oversee technological upgrades, improvements and major changes to the information security environment.
  • Serve as a focal point of contact for the information security team and the customer or organization.
  • Manage and configure physical security, disaster recovery and data backup systems.
  • Communicate information security goals and new programs effectively with other department managers within the organization.
  • Engage stakeholders and internal partners like automation engineering, quality engineering, observability etc.
  • Gain in-depth understanding of the application architecture and provide technical guidance to the team towards daily administration and support tasks.
  • Managing a team of Systems Operations Engineers that monitor installed applications and infrastructure.
  • Manage data services that includes data warehouses, data marts and applications hosted on data lake and other Business functions.
  • Drive continuous improvements and modernization of the service desk with a high level of focus on automation, data insights and improved customer experience.
  • Determine appropriate strategy and actions of technology operations team to meet deliverable.
  • Excellent hands on experience in modernizing the IT Service desk with focus and exposure in IT Service Management tools such as Service Now.
  • Been a part in Mentoring and guided talent development of direct reports and assist in hiring & retaining highly talented individuals.
  • Presented at regional operating committees, project/programme steering committees, as well as leading workshops at cross country meet in LEWA.
  • Being a key person in understanding the application and work towards creation of SLA and BCP plans.
  • Work on presenting recommendations for setting, tracking, and managing project financials and develop business related tasks for project planning and tracking.
  • Partner with key stakeholders to achieve signoffs and approvals when required.
  • Analysing complex regulations that may span multiple businesses, jurisdictions and summarise for others who may have a less technical background.

Senior Associate (DevOps)

EY GBS (India) LLP
08.2019 - 03.2022
  • DevOps - OneDrive & Service desk lead.
  • Major reporting on Power BI tool and related documents.
  • Responsible for creating user experiences and synchronized with project resources.
  • As a Support engineer I am responsible to providing technical support on various Azure Services (IAAS, PAAS, SAAS) enterprise customers of Microsoft.
  • Implemented high-availability infrastructure architectures in an Enterprise and Cloud environment Adhering to DR, Business Continuity, and availability best practices.
  • Very good experience with Infrastructure as a code using Terraform and ARM Templates.
  • Implemented network connectivity between on-prem to azure using Point to site and site to site and express route.
  • Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets.
  • Configured Vnet to Vnet and network peering.
  • Having intensive experience with OMS which include Azure Site Recovery, Monitoring and Log analytics.
  • Experience with PAAS solution like Azure SQL Database, Azure Web apps.
  • Very good experience in migrating workloads to azure using ASR.
  • Good working experience in VSTS (Azure DevOps) in configuring Build definition and Release definitions by using custom transformation and building and deploying artefacts as per the Infrastructure as Code.
  • Experience with Azure Devops services (Azure pipelines CI/CD configuration, Azure repos, Devops Administration, release pipelines) and Docker containers.
  • Experience configuring Private Build and Release Agents.
  • Extensive experience with version control systems like GitHub / Git and their use in release management, branching, merging, and integration strategies.
  • Capable of managing multiple subscriptions both from portal as well as from PowerShell.
  • Preparing pre-requisite documents (VHD-Checklist: Size & Fixed disk format) for migrating On-Premises Application & Database workloads to azure storage blob.
  • Support in Implementation and deployment of websites in Azure.
  • Creating Azure Virtual Machines and Installation of Guest OS.
  • Extensive experience in Azure Storage. Managed Blob storage & Table storage with access keys in some of the web applications.
  • Executed technical feasibility assessments, solution estimations and proposal development for moving identified workloads to Windows Azure.
  • Troubleshoot and fix issues with services including micro services, platform services (PaaS), web and database servers.
  • Experience with Virtual Machine trouble shooting.
  • Good experience with network trace tools using Azure Network watcher.
  • Experienced in Provisioning VM’s, Virtual Hard disks, Virtual Networks, reserved VIP, Azure AD, Load Balancers, Cloud Services, deploying Web Apps and creating Web-Jobs.
  • Installation, Configuration, Administration and Troubleshooting of VM Ware Virtual servers.
  • Involved in majority of the Project Deliveries in Deployment of major applications.
  • Working on VMware V-Center management, VSphere administration, managing virtual machines under Datacenters all over sites located in different geographical locations.
  • Managing VMWare ESXi Servers 5.x,6.x by the using of V-Center Server 5.x,6.x for VMHA, DRS, DPM, FT,vNetworking, vStorage, vMotion & SvMotion,p2v.
  • Implemented Vmware Site Recovery Manger 6.x and VROPS(VMware vRealize Operations Manager Appliance 6.4).

L2 Cloud Engineer and Technical Lead Wintel Platform

DXC Technology
06.2014 - 08.2019
  • L2 Azure Consultant and Wintel Tech Lead.
  • System administration of Windows 2000, XP, Vista, Windows 7 & Windows 8 and Windows, 2003, 2008 2012 & Windows 2016 servers.
  • Strong administration knowledge of Domain, Active Directory & Group policies.
  • Office 365 and messaging team support. Handling Global admin roles, managing Azure subscriptions and Azure Active Directory roles, Mailbox management, license updates with assignments.
  • Handling SharePoint related troubleshooting issues with application teams.
  • Windows server Build and Decommission handling projects and migrations Also using SNOW CMDB.
  • A good Team Leader with interpersonal and communications skills.
  • Leading Azure team with Cloud Administration, Provisioning VM through Microsoft AZURE, Cloud Service Monitoring, Office365 Administration and Troubleshooting Lync and Share point, DNS, Active directory, Configuring DHCP Server, Migration Activities.
  • Result oriented and able to work with minimum guidance.
  • Analysed business problems and reviewed business processes.
  • Prepared functional specifications and formulated design specifications.
  • Evaluated system applications and managed change requests.
  • Hands on with SSAS Analytical Processing.
  • Design and develop a star-schema.
  • Create dimensions, hierarchies, and cubes.
  • Process and deploy a cube.
  • Develop calculated measures and named sets using MDX.
  • Browse the cube data using Excel as the client tool.
  • Network Administration on LAN.
  • Maintaining the Symantec Antivirus, McAfee/Norton/Kaspersky and updating the virus and patch updating for the server and Clients.
  • Troubleshooting system and OS related problems.
  • Very Good Trouble shooting skills multiple Operating system related.
  • Administration and support of network running Active Directory, DNS and DHCP under Windows 2008 & Windows 2012.
  • Formulated product requirements for scalable implementations.
  • Prepared program plans and provided delivery of client implementations.
  • Created user experiences and coordinated project resources.
  • Maintained Service Grid platform and SaaS environments.
  • Generated project status reports for all stakeholders.
  • Assisted in data management for client-based configurations.
  • Provided assistance in requirements analysis and business trend tracking.
  • Testing and installation of monthly updates for Windows.
  • Participating on continues improvement program to reduce the business impact to customer.
  • General system administration duties in a Windows Active Directory environment.
  • Implementing of scheduled changes on windows environment.
  • Generating the monthly report and submitting to the customer.
  • Handling of service tickets which are raised by customer.
  • Maintaining the Antivirus and updating the virus and patch updating for the server and Clients.

Technical lead and SME

HP And HP Enterprise
02.2009 - 06.2014
  • Company Overview: The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto, California, United States. It provides products, technologies, software, solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors all over world.
  • Core Team member in the transition of MCBC Service Desk. Successfully transitioned the desk from Pune to Bangalore.
  • Was involved in 3 Projects of MCBC (Takeover of Molson Coors Central Europe, Atlas and HANA).
  • Managing Staffing and roster management, preparing and driving the KPI’s in-order to sustain the Desk SLA’s.
  • Responsible for handling day to day operation for a team of L1 engineers, ILC in assisting them to sustain the Desk SLA’s.
  • Handling of client escalations, monitoring, giving first hand support to Unit Manager and ADM with client issues.
  • Meetings with Manager and Team to review performance and working on action items.
  • Proactively develop methods to optimize use of hardware, software, applications, and other technology related tools through the development and delivery of training programs and training tools such as online help, quick reference cards, quick tips notes, and newsletters.
  • Monitoring the performance of my team and finding new ways of improvement.
  • Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.
  • Proactively anticipate service issues before they occur and be able to drive suggested changes to execution.
  • The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto, California, United States. It provides products, technologies, software, solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors all over world.

Education

MBA - Specialized in Computer

Dr.C. V Raman University
Bilaspur
01-2024

BCA -

Dr.C. V Raman University
Bilaspur
01-2016

12th Grade -

Bangalore University
Bangalore
01.2005

Skills

  • DevOps
  • Data marts
  • Data warehouses
  • Datacentre management
  • Service Management
  • Project Management
  • Operations management
  • Agile methodologies
  • Collaboration
  • Azure Administration
  • Wintel Engineering
  • Team Leadership
  • Power BI
  • Team Management
  • VM Provisioning
  • Azure Active Directory
  • Mailbox Management
  • License Management
  • Active Directory
  • DHCP Server Configuration
  • Cloud Migration
  • SSAS
  • Data Analytics
  • Business Intelligence
  • Azure SQL DB
  • Synapse Analytics
  • Logic Apps
  • Training and Coaching
  • Security Implementation
  • Data Governance
  • Azure DevOps
  • CI/CD
  • Data Modelling
  • Database Design
  • SQL Server
  • Data Warehouse Lifecycle
  • Design Documentation
  • Azure Data Factory
  • Software Deployment
  • Image Management
  • Infrastructure Solutions
  • Technical System Solutions
  • Hardware Recommendations
  • Technical Issue Resolution
  • Support Process Development
  • Best Practices
  • Communication Skills
  • Technology Comprehension
  • Service Redefinition
  • Innovative Delivery Approaches
  • Solution Analysis
  • Microsoft Teams
  • SRE
  • OpenShift
  • Kubernetes
  • Change Management

Certification

  • Microsoft Certified: Power Platform Functional Consultant Associate
  • Completion of PMP (Project Management Professional)
  • Azure Certified: Implementing Microsoft Azure Infrastructure Solutions
  • MCSE and MCSA
  • Windows Certified: Administering Windows Server 2012
  • Installing and Configuring Windows Server 2012
  • ITIL Certified

Websites

Accomplishments

  • Consistent performer award in people and project management across global level at LEWA.
  • Received the President’s Quality Award Certificate for Alcatel-Lucent Account.
  • Various customer appreciations and commendation.
  • Top performer During IC roles and team handling skills.
  • Certified Train the Trainer training program.

Personal Information

  • Date of Birth: 04/29/87
  • Gender: Male
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Kannada
  • Tamil
  • Telugu
  • Malayalam

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned.

Profile Description

14+ years, DevOps, Datacentre, Data warehouses & analytics, Service desk management, Project management, Agile, Strategic Planning, One drive, Team management, Servers, VM ware, Desktop related integration, Reporting and management of Multiple Windows operating system, Total FTE strength of 60 handled in a global operations management., Hands on experience on monitoring, alarming, proactive alerting and first level triage of activities for high severity incidents working across partner and vendor teams., Collaborating with the business, defines the required product, operating model or infrastructure changes and works with the project managers to build various project plans., Excellent hands-on experience Working with end users, testers, to help develop use cases and analyse defects to support fixes., Hands on experience in various Data Analytics, tools & technologies, Very good experience data warehousing and business intelligence architecture.

Profile Snapshot

  • Deloitte, Project Manager, 05/01/23, Streamline processes and procedures through the use of Artificial Intelligence and automation., Currently handling Migration from Remedy to ITSM next, global project for BMW., Provide information security awareness training to organization personnel., Creating and managing security strategies., Technical Leadership & Quality Engineering Alignment., Led cross-functional QA and engineering teams to implement scalable automation frameworks.
  • Lewa MEFZE DUBAI, Service Desk Manager, 03/01/22, 05/01/23, Streamline processes and procedures through the use of Artificial Intelligence and automation., Implement and oversee technological upgrades, improvements and major changes to the information security environment., Serve as a focal point of contact for the information security team and the customer or organization.
  • EY GBS (India) LLP, Senior Associate (DevOps), 08/01/19, 03/01/22, DevOps - OneDrive & Service desk lead., Major reporting on Power BI tool and related documents., Responsible for creating user experiences and synchronized with project resources.
  • DXC Technology, L2 Cloud Engineer and Technical Lead Wintel Platform, 06/20/14, 08/02/19, L2 Azure Consultant and Wintel Tech Lead., System administration of Windows servers., Strong administration knowledge of Domain, Active Directory & Group policies.
  • HP And HP Enterprise, Technical lead and SME, 02/20/09, 06/17/14, Core Team member in the transition of MCBC Service Desk., Managing Staffing and roster management., Responsible for handling day to day operation for a team of L1 engineers.

Timeline

Project Manager

Deloitte
05.2023 - Current

Service Desk Manager

Lewa MEFZE DUBAI
03.2022 - 05.2023

Senior Associate (DevOps)

EY GBS (India) LLP
08.2019 - 03.2022

L2 Cloud Engineer and Technical Lead Wintel Platform

DXC Technology
06.2014 - 08.2019

Technical lead and SME

HP And HP Enterprise
02.2009 - 06.2014

MBA - Specialized in Computer

Dr.C. V Raman University

BCA -

Dr.C. V Raman University

12th Grade -

Bangalore University

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