Veteran IT Manager with 13 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
IT Manager
KCM Appliances Pvt. Ltd.
Manjeri, Kerala
01.2021 - Current
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Oversaw IT department operations and training.
Understood key product management roadmap objectives and requirements to develop product technology strategy.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Interacted and negotiated with vendors, outsources and contractors to secure products and services.
Customized and repaired technology based on staff requests.
Assisted in development of long-term strategies to grow department and resources.
IT Manager
MAGNUS IT SOLUTIONS
Manjeri, Malappuram
05.2016 - 12.2019
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Oversaw IT department operations and training.
Understood key product management roadmap objectives and requirements to develop product technology strategy.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT Project Manager
Tata Consultancy Services
Bangalore
07.2009 - 03.2016
Developed project management roadmap to define project objectives, timelines and milestones.
Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Proposed and implemented system enhancements to improve performance and reliability of storage environment.
Led and managed staff of 35 team members engaged in administering complex IT infrastructure.
Met project deadlines without sacrificing build quality or workplace safety.
Achieved project deadlines by coordinating with contractors to manage performance.
Negotiated and managed third-party contracts related to project deliverables.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.