Sunayana Pranesh

• Established and lead a high-performing team of analysts and managers, responsible for client account opening & maintenance ,fostering a culture of compliance and operational excellence.
• Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
• Increased efficiency by streamlining processes with automation and system enhancements.
• Fostered strong relationships with key stakeholders, ensuring effective resolution of concerns and alignment of expectations with project goals. Applied strategic thinking and adaptability to negotiate and implement mutually beneficial solutions.
• Led comprehensive internal and external audits for process, identifying any gaps and inefficiencies. Collaborated with compliance teams to implement corrective actions, ensuring adherence to regulatory standards and improved process efficiency.

Key Achievements -

• Successful internalization of a client account management team of EMEA, APAC & US locations from third party vendor
• Automation of process through STP of applications & implementation BOTs thereby reducing the total processing time and increasing the process efficiency
• Collaborated with Risk & Compliance team on self identified issues and implemented strategic solutions to reduce the risk.
• Lead multiple internal and external audits ( KPMG , E&Y , FED)
• Led initiatives that significantly improved process efficiency and accuracy, earning Performance Excellence Award for 3 consecutive years. Played a key role in a high-performing team that exceeded targets and demonstrated exceptional collaboration, resulting in recognition as "Team of the Quarter". Demonstrated leadership, innovation, and a commitment to continuous improvement, driving award-winning outcomes.

• Was part of KYC Utility Successfully handled and delivered around 5000+ KYC profiles completed through public source due diligence for large banks
• Liaise with internal compliance team for any policy updates/changes, queries, discrepancies and provide suggestions and feedback. Preparing training material, guidance document and policy related FAQ’s . Identify training gaps and conduct training sessions across teams. Conducting training on policy updates, quarterly training, process knowledge tests and annual AML tests
• Liaising with the senior management on capacity planning and productivity. Prepare MIS and send out the daily production status to the senior management. Collaborating with business unit on a monthly basis to showcase accomplishments, discussing on areas of improvement, and developing mitigation & contingency plans

• Selected and allocated AML and Non-AML samples for monthly QA testing across all regional onboarding teams.Performed quality checks on Client Due Diligence cases completed by onboarding teams each month.Led feedback sessions with global onboarding teams to review and discuss QA findings and results and prepare and share the monthly reportings to senior management.
• Liaise with the Global AML compliance teams to work on any new regulatory changes or requirements and to incorporate the same to the internal Regional Policies.Liaise with the onboarding teams to review the proposed changes and put forth feedbacks and recommendations for amendments.
• Conduct quarterly trainings on any policy/procedural updates and resolve escalations/queries raised by the onboarding teams .Review Audit packs put together by the onboarding teams before it is sent out to the AML compliance/Legal

• Ensure timely collection of Dividend/Coupon entitlements from the borrowers across the globe through effective claims management and reconciliation of positions where a discrepancy exists between Northern and Borrowers books. Ensure the borrowers are notified on the MDR (Manufactured Dividend Rate) changes on stock loan positions and monitor the breaks through Equilend/Pirum.
• LONDON TRANSITION: 2007 Sep to 2007 Dec: Purpose of Transition - Migration of Securities Lending Income - Equities Process to Bangalore, which was successfully completed in one phase.

Worked in claims and recoveries process for a Motor Insurance Company based in United Kingdom