Ravi Sundarapu
Cyber Security
Hyderabad
Summary
Associate Consultant at Infosys with 4 years of experience in Zscaler (ZIA, ZPA, ZDX) implementation & support and L3 .NET production support. Skilled in incident management, troubleshooting, code debugging, and security policy configuration, ensuring reliable, secure, and high-performing enterprise solutions.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Associate Consultant (Zscaler Implementation & Support Engineer)
Infosys
01.2023 - Current
- Implemented and supported ZIA, ZPA, and ZDX for enterprise clients, including policy creation, authentication setup (SAML/AD/IdP), and traffic redirection (PAC, GRE, IPSec, Client Connector).
- Delivered incident management (L2/L3) and troubleshooting for Zscaler services including connectivity, authentication, SSL inspection, and policy enforcement.
- Configured and optimized ZIA features (URL filtering, SSL inspection, firewall, bandwidth control, sandboxing, data protection) and ZPA policies (application segmentation, connector deployment).
- Deployed and monitored ZDX to diagnose latency, packet loss, and application slowness, improving user experience.
- Collaborated with cross-functional teams and Zscaler TAC for escalations, feature enablement, and migration from legacy VPNs/proxies to Zscaler cloud solutions.
Senior System Engineer (L3 .NET Production Support)
Infosys
01.2021 - 01.2023
- Provided L3 production support for .NET applications by debugging code, analyzing logs, and resolving critical incidents and escalations.
- Performed root cause analysis (RCA) and delivered permanent fixes to reduce recurring issues.
- Collaborated with developers and stakeholders to ensure seamless incident resolution, optimized performance, and bug-free releases.
Education
B.E. - Electronics & Communication Engineering
Rajiv Gandhi University of Knowledge And Technologies
Nuzvid08-2021
Pre-University -
Rajiv Gandhi University of Knowledge And Technologies
Nuzvid05-2017
Secondary School -
Z.P. High School
Panchadarla05-2015
Skills
ServiceNow – Incident, Change, and Problem Management
ZIA / ZPA / ZDX Console – Policy configuration and administration
C#, ASPNET, SQL Server – Application debugging, bug fixing, and support
Visual Studio – Code analysis, troubleshooting, and performance optimization
Certification
Received Insta Award from Project Manager for Excellence
Timeline
Associate Consultant (Zscaler Implementation & Support Engineer)
Infosys
01.2023 - Current
Senior System Engineer (L3 .NET Production Support)
Infosys
01.2021 - 01.2023
B.E. - Electronics & Communication Engineering
Rajiv Gandhi University of Knowledge And Technologies
Pre-University -
Rajiv Gandhi University of Knowledge And Technologies
Secondary School -
Z.P. High School
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