Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ravi Sundarapu

Cyber Security
Hyderabad

Summary

Associate Consultant at Infosys with 4 years of experience in Zscaler (ZIA, ZPA, ZDX) implementation & support and L3 .NET production support. Skilled in incident management, troubleshooting, code debugging, and security policy configuration, ensuring reliable, secure, and high-performing enterprise solutions.

Overview

5
5
years of professional experience
3
3
Certifications

Work History

Associate Consultant (Zscaler Implementation & Support Engineer)

Infosys
01.2023 - Current
  • Implemented and supported ZIA, ZPA, and ZDX for enterprise clients, including policy creation, authentication setup (SAML/AD/IdP), and traffic redirection (PAC, GRE, IPSec, Client Connector).
  • Delivered incident management (L2/L3) and troubleshooting for Zscaler services including connectivity, authentication, SSL inspection, and policy enforcement.
  • Configured and optimized ZIA features (URL filtering, SSL inspection, firewall, bandwidth control, sandboxing, data protection) and ZPA policies (application segmentation, connector deployment).
  • Deployed and monitored ZDX to diagnose latency, packet loss, and application slowness, improving user experience.
  • Collaborated with cross-functional teams and Zscaler TAC for escalations, feature enablement, and migration from legacy VPNs/proxies to Zscaler cloud solutions.

Senior System Engineer (L3 .NET Production Support)

Infosys
01.2021 - 01.2023
  • Provided L3 production support for .NET applications by debugging code, analyzing logs, and resolving critical incidents and escalations.
  • Performed root cause analysis (RCA) and delivered permanent fixes to reduce recurring issues.
  • Collaborated with developers and stakeholders to ensure seamless incident resolution, optimized performance, and bug-free releases.

Education

B.E. - Electronics & Communication Engineering

Rajiv Gandhi University of Knowledge And Technologies
Nuzvid
08-2021

Pre-University -

Rajiv Gandhi University of Knowledge And Technologies
Nuzvid
05-2017

Secondary School -

Z.P. High School
Panchadarla
05-2015

Skills

ServiceNow – Incident, Change, and Problem Management

ZIA / ZPA / ZDX Console – Policy configuration and administration

C#, ASPNET, SQL Server – Application debugging, bug fixing, and support

Visual Studio – Code analysis, troubleshooting, and performance optimization

Certification

Received Insta Award from Project Manager for Excellence

Timeline

Associate Consultant (Zscaler Implementation & Support Engineer)

Infosys
01.2023 - Current

Senior System Engineer (L3 .NET Production Support)

Infosys
01.2021 - 01.2023

B.E. - Electronics & Communication Engineering

Rajiv Gandhi University of Knowledge And Technologies

Pre-University -

Rajiv Gandhi University of Knowledge And Technologies

Secondary School -

Z.P. High School
Ravi SundarapuCyber Security