Hi, I’m
Sunidhi Chaturvedi
Noida
Summary
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots
technical issues and educates on logistics and policies, allowing for customer satisfaction
without unnecessary escalation. Accommodating and helpful team player with positive attitude and familiarity with CRM systems and practices. Conveys all pertinent facts to customers and establishes and builds solid relationships to boost ratings and secure
loyalty.
Overview
3
years of professional experience
3
Languages
Work History
Sunspire Pvt Limited
Customer Support Executive
05.2024 - Current
Job overview
- Address customer questions and concerns via chat or email.
- Ensure all communications are polite, clear, and professional.
- Address customer complaints and negative feedback with empathy and professionalism, aiming for a positive resolution.
Cogent E Services
Customer Support Executive
05.2023 - 05.2024
Job overview
- Address customer questions and concerns via chat or email.
- Ensure all communications are polite, clear, and professional.
- Maintain accurate records of customer interactions, issues resolved, and follow-upactions in the CRM system.
- Offer relevant solutions or alternatives, and guide customers through troubleshooting steps.
Secure Now Insurance Brokers
Sales Executive
04.2022 - 05.2023
Job overview
- Make the calls and generate leads, Handle incoming calls.
- Build and maintain relationships with clients to foster trust and loyalty.
Education
UP Board AllahabadUttar Pradesh
10th
04.2012
UP Board AllahabadUttar Pradesh
12th
04.2014
Allahabad UniversityUttar Pradesh
BA from Programming
10.2017
Skills
Ability to work in a team
Personality Traits
- A pleasing personality with an ability to communicate effectively in all situations.
- An Extrovert with a positive attitude towards life.
- Confident and committed towards work.
Personal Information
- Mother’s Name: Sandhya
- Date of Birth: 19-oct-1998
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the above mentioned particulars are true to the best of my knowledge.
Timeline
Customer Support Executive
Sunspire Pvt Limited
05.2024 - Current
Customer Support Executive
Cogent E Services
05.2023 - 05.2024
Sales Executive
Secure Now Insurance Brokers
04.2022 - 05.2023
UP Board Allahabad
10th
1 2013
UP Board Allahabad
12th
1 2015
Allahabad University
BA from Programming
1 2018
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