MITA DUTTA
Summary
I aim to enhance my working capabilities, professional skills, process innovation and business efficiencies and to serve my organization in the best way possible with sheer determination and commitment.
Customer Support professional skilled in efficiently addressing and resolving client inquiries while maintaining high standards. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Expertise in communication, problem-solving, and customer relationship management.
Overview
3
3
Languages
Work History
Customer Support Executive
Kochar Tech
07.2024 - 09.2024
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
M.A -
BAGBAZAR WOMENS COLLEGE
B.A - undefined
SERAMPORE COLLEGE
Higher Secondary - undefined
HOOGHLY GIRLS HIGH SCHOOL
Secondary - undefined
HOOGHLY GIRLS HIGH SCHOOL
Skills
Good communication skills
Ability of work under pressure
Excellent time management and decision making skills
Ability to work well in a team
Complaint handling
Data reconciliation reporting
Trend detection and analysis
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Hobbies
- Music
- Electronics gadgets
- Cooking
- Travelling
Timeline
Customer Support Executive
Kochar Tech
07.2024 - 09.2024
B.A - undefined
SERAMPORE COLLEGE
Higher Secondary - undefined
HOOGHLY GIRLS HIGH SCHOOL
Secondary - undefined
HOOGHLY GIRLS HIGH SCHOOL
M.A -
BAGBAZAR WOMENS COLLEGE