Sunil Gupta
Ghaziabad
Summary
Seeking a full-time position that offers professional challenges and allows the utilization of strong interpersonal skills, effective time management, and problem-solving expertise. Motivated to contribute abilities to a dynamic work environment for continuous growth and a meaningful impact. Proven track record of successfully managing complex tasks and collaborating with diverse teams, confident in ability to excel in a role that values innovation, adaptability, and a results-driven approach.
Overview
14
14
years of professional experience
Work History
Analyst - Datacenter Services
Coforge Ltd.
06.2021 - Current
- Manage M365 environment suites including Exchange Online, Teams, SharePoint and OneDrive
- Manage Exchange On-prem 2016 and 2019 Infra along with Standalone SMTP services hosted on Windows Server
- Expertise in handling mail routing and mail-flow related issues
- Implement and support security policies for Data retention with multiple workloads like Exchange, Teams and OneDrive
- Implement policies to manage SharePoint collaboration Security
- Implement and manage policies related to messaging, meetings, calling, and other Teams features
- Implement email hygiene policies in different scenario for controlled Internal and external mail flow via SPF, DKIM and DMARC, Email Auto forwarding and Spam Filtering policies
- Implemented M365 backup with help of 3rd party solutions like Druva
- Implemented solution for License optimization for controlled usage and cost effectiveness
- Inbound\Outbound mail flow troubleshooting on all the versions of Exchange server
- Experience with supporting anti-spam filtering, logging and email tracking and transport rules
- Support of eDiscovery, content search using admin console
- Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange
- Manage device configuration and updates, review device health and status of connected peripherals, set up and apply configuration profiles on devices
- Provides advanced technical support and advanced troubleshooting for Teams' calling and meeting issues
- Regularly review and clean up content, including files, lists, and libraries, to remove redundant or outdated information
Senior Specialist
HCL Technologies Ltd.
11.2016 - 06.2021
- Managing Exchange 2013 on-premises and O365 environment
- Expertise in handling mail routing and mail-flow related issues
- Troubleshoot Outlook issues - Administration of mailboxes and Users accounts
- Troubleshoot issues with Skype for Teams and Skype online
- Managing Mailbox databases/ Backups/ Repair/ Recovery
- Inbound\Outbound mail flow troubleshooting on all the versions of Exchange server
- Support the messaging environment in the Cloud (Office 365)
- Experience with supporting anti-spam filtering, logging and email tracking and transport rules
- Support of eDiscovery, content search using admin console
- Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange
- Exchange: accounts folder archive/creations/ trouble PST issues/create new accounts
- Draws upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when conducting assigned duties
Application Support Group (L1/L2 Support) Team Member
Morgan Stanley
03.2015 - 11.2016
- Company Overview: Premium Client
- End to end ownership of assigned apps, and drive new application transition as identified from time to time
- Define the scope of the project/process in collaboration with required stakeholders, and create detailed work plans
- Task estimation, prioritization, risk identification and tracking to closure within defined SLAs
- Working on incidents assigned from business for day-to-day issues
- Handling S1 to S4 Outages Calls and drive the bridge till closure
- Daily monitoring & tracking and ensure that incident tracking tools, knowledge base, SOP, trackers are up to date
- Ensure that all deliverables from offshore are as per the quality guidelines
- Establish a communication schedule to update stakeholders, including appropriate staff in the organization on the progress of the project
- Ensure audit compliance in projects as per defined process framework, closure of NC's
- Conduct weekly in-process data-based analysis on all metrics & implement corrective actions for deviations
- Conduct and lead RCAs for deviations (effort/schedule variance, postproduction defects, non-compliances reported in audits & SLA misses) and identify preventive and corrective actions
- Responsible for coordination with stakeholders - business & IT teams (onsite & offshore)
- Manage application support and enhancement activities
- Understanding application domain, functionality, and daily task management of team in assigned area
- Work in 24x7 shifts on rotation basis, including on-call support
- Premium Client
System Engineer
CMS Infosystems Pvt. Ltd.
10.2012 - 03.2015
- Perform hands-on administration, monitoring, and troubleshooting of Server & LAN in 24x7 environments with optimum performance and minimum downtime
- Adhering to SLAs handled incident / service request
- Reported to the SDTM / Team Lead
- Helped team members in case of Issues/Technical Problems
- Maintain and prepare the daily activities and daily work documentations
- Managing invaluable experience in Windows 2003 & 2008 Servers, DNS, DHCP
- Installing, Configuration and Troubleshooting of Outlook 2003 & 2007 (Exchange Server)
- Installation and maintenance of all systems within a client's digital environment
- Weekly review of all site Assets inventory and Server room
- Coordinated with vendors detailing enhancement specifications
- Supporting more than 300 user in 8 locations region wise, as well as corporate office users
- Performed desktop migration from Windows XP to Windows 7 and provided technical support for corporate client/server systems
- Administering user accounts, Workstations, printers and network devices by Infra Tool
- Producing documentation on operational, system and user procedures & guidelines
- Building, configuration and troubleshooting of server and desktop hardware
- Maintaining maximum availability of supported services for users
- Ensuring that support calls are logged and handled effectively and efficiently via Virtual Tech and Service now 2.0
- Maintaining AV software MacAfee 8.8 and Virus Infected related issue and ensure adequate antivirus protection & solutions are maintained and updated
Desktop Engineer
HP
06.2011 - 09.2012
- Company Overview: on roll of INS Enterprise Solutions Pvt Ltd On roll of INS Enterprise Solutions Pvt Ltd
Education
HCL Certified Engineer -
HCL CDC
Bachelor of Arts -
Allahabad University
01.2008
Skills
- Exchange Online Administration
- MS SharePoint & OneDrive Oversight
- Microsoft Teams Support
- Microsoft Entra ID Support
- Data Retention Management
- Email Security Policies
- Strategic Project Planning
- Stakeholder Engagement
- User Training
- User-Friendly Technical Manuals
- Skilled in ServiceNow Ticket Management
Accomplishments
Driven projects end to end which incurred revenue and cost saving other ways.
· File Server Data Migration to SharePoint.
· Mailbox Migration in Exchange Online
· Migration of Stream Classic to Streams on SharePoint.
· SMTP Server setup and Exchange Server Decommission
· Druva and VEEAM Backup support tools for Mailbox, Teams and SharePoint.
· Implemented data lifecycle policies to manage content retention and archiving Org-Wide through Compliance Portal.
· Identify and manage orphaned SharePoint sites and site collections.
· Tenant to Tenant Mailbox and SharePoint Data migration using Quest and Sharegate tool.
· Aligned SPF, DKIM and DMARC using PowerDMARC tool for customers.
Timeline
Analyst - Datacenter Services
Coforge Ltd.
06.2021 - Current
Senior Specialist
HCL Technologies Ltd.
11.2016 - 06.2021
Application Support Group (L1/L2 Support) Team Member
Morgan Stanley
03.2015 - 11.2016
System Engineer
CMS Infosystems Pvt. Ltd.
10.2012 - 03.2015
Desktop Engineer
HP
06.2011 - 09.2012
HCL Certified Engineer -
HCL CDC
Bachelor of Arts -
Allahabad University
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