SUNIL GUPTA

Oversaw full hotel operations with complete responsibility for staff and guest satisfaction.

• Managing the team of 40 Employees
• Coordinated cross-functional teams including housekeeping, kitchen, and restaurant staff for seamless operations.
• Different departments Like-Housekeeping, Kitchen Menu Planning, Restaurant staff Alignment.
• Enhanced hotel presentation and guest experience by maintaining high standards of cleanliness and service.
• Managed 41 hotel rooms, ensuring cleanliness and guest satisfaction.
• Company Overview view: Unit Of Zero2Z Multi services Pvt. Ltd
• OPERATIONS MANAGER, 07/2024-04/2025 then promoted to General Manager
• Directed daily hotel operations to enhance guest satisfaction and streamline service delivery.
• Implemented strategic initiatives that improved operational efficiency and reduced costs.
• Led a team of department heads in executing hotel management strategies and achieving performance targets.
• Developed training programs for staff to elevate service standards and operational excellence.
• Analyzed market trends to inform pricing strategies and promotional campaigns, driving revenue growth.
• Collaborated with marketing teams to enhance brand visibility and attract diverse clientele through targeted outreach efforts.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed Banquet Hall & Lawn Parties Gathering Up to 1000

• Managing Full Hotel and all the responsibilities on me
• Managing Full Hotel and the all the responsibilities on me
• Different departments like Housekeeping,Operations,Restaurant staff
• Different departments Like-Housekeeping,Operations,Restaurant staff
• Ensured optimal hotel presentation to enhance client experience
• Handled operations for 75-room property.
• Oversaw hotel operations in Rishikesh.
• Rishikesh

• Managed full hotel operations and all associated responsibilities
• Managing Full Hotel and the all the responsibilities on me
• Handled customer complaints and ensured effective resolutiond
• Getting the advertisement on all the festive seasons' basis
• Managing Food section and the all other departments
• Pursued new customers by highlighting benefits of staying at hotel
• Managed 17-room property
• Located in Rishikesh
• Rishikesh

• Oversaw daily operations of entire staff
• Recruiting, training and supervising staff
• Developed and implemented marketing strategies to attract new customers
• Managing budgets
• Maintaining statistical and financial records
• Planning maintenance work, events and room bookings
• Lineup of all the things timely and accurately
• Maintained hotel presentation standards to enhance guest experience
• 14 Rooms Properties Handle.

• I started my own business of Mobile accessories in Mahagun Mall Vaishali Ghaziabad
• Launched women’s fashion business after successful mobile accessories venture, expanding product offerings.
• Managed inventory of women's fashion items in stores. was added in2 stores in Opulent Mall Ghaziabad
• I worked in my stores as a salesperson to manage daily operations.
• March 2020 Lockdown happened and everything got closed
• Led a team of 10 to 12 sales staff, coordinating daily sales activities to enhance customer engagement.

• Was taking care of the 25 member `steam
• Achieved monthly sales targets consistently through strategic planning and team coordination
• Maintain the sales environment of the store
• Maintained accurate records of staff salaries and leave management to ensure compliance and operational efficiency
• Oversaw inventory management to ensure stock availability.
• Delivered exceptional customer service to enhance shopping experience.
• Monitored safety protocols to protect store and staff.

• Supported team members by addressing their needs and concerns.
• Achieved monthly targets consistently
• Conducted team sessions before and after shifts to enhance communication.
• Coached team on target achievement strategies

• Supported team operations by coordinating activities and providing assistance
• Worked in the field and handled calls.
• Developed and maintained strong client relationships to drive sales growth.
• Collaborated with cross-functional teams to enhance customer experience and satisfaction.
• Analyzed market trends to identify new business opportunities and inform strategy.