Sunil Kumar
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
Work History
Process Associate
IGT Solutions Pvt. Ltd
06.2022 - 09.2023
- Handle feedback related to the Baggage and Flight disruptions, General inquiries, Service complains, Compensation and refund requests and provide solution via email to the passengers
- Sort feedback related to the passengers attachment in the current situation and forward that feedback to their respective queue according to passenger concern.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Customer Care Officer
Dhani Healthcare Ltd
11.2021 - 05.2022
- Sell products
- Help customers in onboarding
- Collect money from defaulter customer's
- Developed strong relationships with customers, leading to increased repeat business.
- Reduced customer complaints by providing timely solutions to issues.
Education
MBA - Marketing
Central University Himachal Pradesh
Dharamsala, India09.2025
B.com - General
Indira Gandhi University
Rewari, Haryana06.2021
12th - Commerce
Haryana Board of School Education
Narnaul, India03.2017
10th -
Haryana Board of School Education
Narnaul, India03.2015
Skills
- Microsoft Office
- Microsoft Excel
- Computer Skills
- Workflow Management
Languages
Additional Information
Father's Name - Rajkumar
D.O.B. - November 17, 1999
Nationality - Indian
Timeline
Process Associate
IGT Solutions Pvt. Ltd
06.2022 - 09.2023
Customer Care Officer
Dhani Healthcare Ltd
11.2021 - 05.2022
MBA - Marketing
Central University Himachal Pradesh
B.com - General
Indira Gandhi University
12th - Commerce
Haryana Board of School Education
10th -
Haryana Board of School Education
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