Summary
Overview
Work History
Education
Skills
Objective
Languages
Operating Systems
Tools
Timeline
Generic

Sunil Madhukar Chorge

Pune

Summary

Dynamic Senior System Engineer with extensive experience at Cognizant, excelling in SQL, LINUX and ITIL practices. Proven track record in delivering critical production support and enhancing system resilience through effective troubleshooting and stakeholder communication. Recognized for automating processes and improving operational efficiency, ensuring seamless application performance and user satisfaction.

Overview

4
4
years of professional experience

Work History

Senior System Engineer

Cognizant
Pune
01.2023 - Current
  • Delivered Level 2 support and acted as a technical subject matter expert (SME) for critical production applications and infrastructure.
  • Collaborated with application owners, end-users, and vendors to effectively resolve system issues.
  • Managed the end-to-end process for enterprise releases efficiently.
    Provided timely updates and notifications to stakeholders regarding application status.
  • Handled escalated production issues and coordinated with relevant technology teams when necessary.
  • Prioritized tasks and engaged management to address prioritization challenges.
  • Communicated effectively to align stakeholder expectations with deliverables.
  • Supported web and application servers, focusing on monitoring and troubleshooting functionalities.
  • Actively participated in Disaster Recovery (DR) exercises, ensuring system resilience, and compliance with business continuity plans.
  • Worked on change implementations, following ITIL best practices, to minimize production impact.
  • Developed ServiceNow dashboards, created story, and widget configurations to enhance monitoring and reporting capabilities as per organizational requirements.

Technical Support Analyst

Exela Technologies
Pune
12.2021 - 01.2023
  • Engaged with clients to gather requirements and understand system functionalities effectively.
  • Provided technical support to business users and functional teams, addressing data search and database needs.
  • Developed and implemented scripts to automate daily operations, minimizing manual tasks.
  • Validated and verified data files from the Linux server to ensure accuracy.
  • Crafted SQL queries to retrieve data based on client specifications.
  • Utilized the Oracle SQL Database to its full potential in support tasks.
  • Diagnosed issues in PCF and Kibana through log analysis for effective troubleshooting.
  • Conducted job monitoring and resolved related issues.
  • Migrated and deployed batch jobs across environments (Dev to UAT and Production) using Tidal Automation repository, ensuring accurate configuration and scheduling parameters.
  • Monitored application performance on ServiceNow dashboards to proactively resolve traffic-related issues.

Education

Bachelor of Science - Computer Science

Maharashtra College Of Commerce And Science Pune
Pune
10-2016

H.S.C. - Science

M.I.T. Junior College Pune.
H.S.C.
02-2013

S.S.C. - S.S.C

Shankarrao More Vidyalaya, Pune.
Pune
03-2010

Skills

    SQL

    Linux

    ITIL

    ITSM

    Batch monitoring

    Alert monitoring

    Reconciliation process

    SME

    Troubleshooting

    L1-L2 support

    Application support

    Production Support

Objective

  • Senior System Engineer with expertise in ITIL, LINUX, SQL, ServiceNow, Batch Monitoring, Production and Customer Support.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Operating Systems

  • Linux
  • Windows

Tools

  • ServiceNow
  • Control-M
  • Tidal
  • Repository
  • Active Directory
  • PagerDuty
  • Timo
  • WinSCP

Timeline

Senior System Engineer

Cognizant
01.2023 - Current

Technical Support Analyst

Exela Technologies
12.2021 - 01.2023

Bachelor of Science - Computer Science

Maharashtra College Of Commerce And Science Pune

H.S.C. - Science

M.I.T. Junior College Pune.

S.S.C. - S.S.C

Shankarrao More Vidyalaya, Pune.

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Sunil Madhukar Chorge