Sunil Mishra
New Delhi
Summary
Strategic and results-driven Delivery Project Manager with expertise in Conversational AI, Generative AI, and Digital Transformation. Adept at leading cross-functional teams, managing end-to-end project delivery, and optimizing business processes using Agile and Six Sigma methodologies. Proven ability to drive client success, enhance stakeholder engagement, and improve operational efficiency in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Project Manager
Uniphore
01.2024 - Current
- Lead end-to-end Conversational AI solution deliveries, ensuring on-time, within-budget execution
- Collaborate with AI developers, data scientists, and stakeholders to drive innovation and seamless project execution
- Proactively identify risks, implement mitigation strategies, and optimize delivery processes
- Enhance client engagement through strategic communication, leading to a 15% improvement in satisfaction scores
- Spearhead continuous process improvements, increasing project efficiency by 20%
Lead Business Analyst - Delivery
Uniphore
02.2021 - 12.2023
- Managed a team of business analysts, ensuring the alignment of Conversational AI solutions with business goals
- Conducted in-depth process analysis, driving efficiency gains of 25% in workflow automation
- Partnered with cross-functional teams (developers, designers, SMEs) to deliver high-impact AI projects
- Improved stakeholder communication through structured reporting, reducing requirement revisions by 30%
Senior Project Manager
Saksoft
06.2020 - 09.2020
- Led teams supporting strategic initiatives for Colt Technology’s Cloud Contact Center Solutions
- Directed multi-country implementations across 13 EU regions, ensuring compliance and seamless integration
- Optimized project workflows, reducing time-to-market by 3 months
Manager, Speech Analytics
Sitel Group
10.2019 - 05.2020
- Oversaw speech analytics projects from inception to completion, ensuring quality and efficiency
- Designed and implemented data-driven insights, enhancing customer experience metrics by 18%
- Conducted post-project evaluations, driving process refinements and best practices adoption
Senior Business Analyst
R Systems
11.2013 - 04.2019
- Led cross-functional teams to deliver AI-driven voice analytics projects for US-based global clients
- Optimized contact center performance through speech analytics, leading to a 20% reduction in AHT
- Applied Lean Six Sigma methodologies to streamline workflows, boosting operational efficiency
Education
Bachelor of Business Administration -
Annamalai University
Skills
- Conversational AI
- Speech Analytics
- Digital Transformation
- Process Optimization
- Agile
- Scrum
- Six Sigma
- Stakeholder Management
- Client Management
- Risk Mitigation
- Change Management
- AI-Driven Customer Experience Enhancement
- Project Planning
- Project Execution
Websites
Certification
- Project Management Professional (PMP), PMI, 12/2023
- Agile Scrum Master, EXIN, 04/2023
Additional Information
Open to global opportunities in AI-driven digital transformation and project management., Passionate about leveraging AI to drive business innovation and CX transformation.
Timeline
Delivery Project Manager
Uniphore
01.2024 - Current
Lead Business Analyst - Delivery
Uniphore
02.2021 - 12.2023
Senior Project Manager
Saksoft
06.2020 - 09.2020
Manager, Speech Analytics
Sitel Group
10.2019 - 05.2020
Senior Business Analyst
R Systems
11.2013 - 04.2019
Bachelor of Business Administration -
Annamalai University
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