Sunil V

• Own the lead journey from enquiry to site visit across digital, channel partner, referral and walk-in sources.
• Coordinated lead distribution and reassignment between presales and sales teams to optimise conversion opportunities.
• Define lead qualification criteria (budget, location, timeline, purpose of purchase, funding) and a clear lead scoring system.
• Established response-time and follow-up SLAs to ensure timely engagement with all leads, preventing loss or neglect.
• Managed lead generation process across digital, channel partner, referral, and walk-in sources to ensure a steady flow of potential clients.

• Set performance expectations for team, monitored progress towards goals, provided feedback to enhance team capabilities.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Mentored junior staff members, fostering leadership skills to support career advancement.

• Built strong customer relationships through positive attitude and attentive response; mentored employees to ensure proper completion of assigned duties. • Coached team members in customer service techniques, offering feedback and encouragement to help achieve sales goals. • Managed team of 10 customer service representatives, overseeing day-to-day operations and performance.

• Monitored team performance, identifying areas for improvement and implementing corrective actions.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
• Monitored staff performance and developed improvement plans.

Cultivated strong customer relationships by providing attentive service and maintaining a positive attitude, enhancing customer satisfaction.

• Delivered high level of service to customers in effort to build upon future relationships.
• Kept organisation in compliance with regulations and internal requirements.
• Formed and sustained strategic relationships with clients.

Oversaw operation of labelling and packing equipment to ensure optimal performance.

• Carefully controlled machine settings, including speed and production output.
• Operated heavy machinery with precision and safety, adhering to all health and safety guidelines.
• Operated machinery with precision, adhering to safety protocols to minimise risk of accidents.

• Inspected products accurately, promptly reporting defects to maintain quality control.
• Conducted comprehensive evaluations with gauges and tools to verify product specifications.
• Identified defects during cyclical checks, ensuring quality standards were met.

• Inspected single cylinder pumps for workmanship and dimensional accuracy during production checks.
• Verified machine quality against agreed inspection requirements and tolerance limits.
• Recorded each quality inspection outcome to maintain traceable production records.