SUNIL Y A
Bengaluru
Summary
Experienced Technical Support Specialist proficient in troubleshooting, optimizing, and supporting cloud-based applications. Strong background in managing and resolving technical issues related to cloud infrastructure, with expertise in Microsoft Azure. Collaborative team player skilled in working with cross-functional teams to improve user experience and ensure system reliability. Committed to ongoing learning and utilizing technical expertise to drive efficiency and customer satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
SW/App/Cloud Technical Support Specialist
Accenture (Deployed From Experis IT Solutions)
09.2022 - Current
- Expertise in Azure Cloud Services, particularly in IaaS (VM, VNET, NSG, Azure AD, IAM) etc.
- Collaborate with development and IT teams to facilitate smooth deployments, and troubleshoot application-related issues
- Create and maintain detailed documentation of processes and solutions, supporting knowledge sharing within the team
- Experience on managing data centre operations, including data assurance, monitoring, alerting and notifications
- Provide technical support for cloud-based applications, resolving user issues efficiently to enhance operational performance
- Monitor Azure environments for performance and security, proactively addressing potential risks and ensuring system integrity
- Promoted three times during the tenure due to demonstrated knowledge and skills
App/Cloud Support Analyst
Accenture (Deployed From Experis IT Solutions)
- Delivered high-quality technical support for cloud-based applications, effectively resolving user issues and enhancing system performance
- Apart from regular new hires, I have successfully on-boarded over 800+ newcomers within one year.
- Collaborated with development teams to test and deploy new features, ensuring seamless integration and user satisfaction
- Developed and updated documentation for troubleshooting processes, user guides, and best practices, facilitating knowledge sharing across teams
- Created templates from VMs, deployed VMs from templates, and allocated resources
- Monitored virtual machines and Azure servers (CPU, memory, disk, and network utilization) for security
- Engaged in continuous learning to stay updated on industry trends and cloud technologies, contributing to innovative support solutions
Desktop Support Engineer
Amadeus (Deployed From Experis IT Solutions)
- Provided end-to-end technical support for an airline IT service operation
- Assisted end users with IT-related queries and hardware & software issues
- Managed daily onboarding of newcomers and daily exit formalities for users.
- Accountable for server-related activities
- Provided support for MacOS and iOS
Application Technical Support Associate
Accenture (Deployed From Pyramid Solutions)
04.2019 - 05.2022
- Managed the Shift Lead mailbox (Global support) and responded to a minimum of 30 emails per day.
- Application support management - Ideas implementation on Web applications
- Addressed a minimum of 25 user tickets for MyTE and We Innovate site, received through mail and tickets
- Performed various tasks on the We@ site according to global user requirements
- Coordinated with concerned teams to work on raised requests
IT Service Desk Engineer
Accenture (Magna Infotech - A Quess Company)
- Handled and responded to a minimum of 40 employee calls and 20 emails related to technical issues.
- Addressed minimum 25 user tickets related to MFA,software, and networking
- Guided users through simple, step-by-step instructions
- Recorded technical issues and solutions in logs
- Directed unresolved issues to the next level of support personnel
- Assisted in creating technical documentation and manuals
Education
Bachelor of Computer Applications -
NIE First Grade College
Mysore03.2017
Skills
- Customer experience management
- Microsoft Azure Expertise
- Technical Troubleshooting
- Application support
- Real-Time Application Analytics
- Proficient in VPN Management
- ServiceNow Administration
- SharePoint Administration
- Microsoft intune Management
- Splunk Data Analysis
- Server maintenance
- Technical Documentation
- Effective Communication
- Cross-Functional Teamwork
- Strategic Planning
- Effective Time Management
Certification
Microsoft Certified: AZ-104: Azure Administrator Associate.
PowerShell.
PowerAutomate.
PowerShell.
PowerAutomate.
Hobbies
Going to the Gym
A commitment to physical fitness, discipline, and a balanced lifestyle.
Playing Games
Enhances strategic thinking, problem-solving, and connects with friends.
Listening to Music
Boosts mood, inspires creativity, and provides relaxation.
Disclaimer
I hereby declare that all the information provided above is true and correct to the best of my knowledge.
Yours Faithfully,
Sunil Y A
Timeline
SW/App/Cloud Technical Support Specialist
Accenture (Deployed From Experis IT Solutions)
09.2022 - Current
Application Technical Support Associate
Accenture (Deployed From Pyramid Solutions)
04.2019 - 05.2022
Microsoft Certified: AZ-104: Azure Administrator Associate.
PowerShell.
PowerAutomate.
PowerShell.
PowerAutomate.
App/Cloud Support Analyst
Accenture (Deployed From Experis IT Solutions)
Desktop Support Engineer
Amadeus (Deployed From Experis IT Solutions)
IT Service Desk Engineer
Accenture (Magna Infotech - A Quess Company)
Bachelor of Computer Applications -
NIE First Grade College
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