Sunny Bhutani

• Designed SOP's to Improve team efficiency by streamlining processes.
• Overseeing daily operations of the department, ensuring maximum productivity and adherence to company policies.
• Enhancing employee performance by providing regular feedback, coaching, and training opportunities.
• Collaborating with cross-functional teams to drive business growth and achieve corporate objectives.
• Developing strong relationships with stakeholders to facilitate smooth communication and project completion.
• Optimizing internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.

o Maintaining quality and compliance across North Regions Computer Delivered IELTS test centres Operations for 8 branches, direct reporters - 4 and a total team size of 45 .
o Creating SOP's and standardizing operational activities all over North India CD IELTS branches.
o Travelling locally and outstation to all 8 test centres for quality audits of IELTS test process and procedures.
o Creating SOP's/updates and share with the team on regular basis.
o Collaborating with the other departments for smooth functioning and operations of the test centre.
o Investigating doubtful cases and incidents to mitigate risk of frauds.
o Defining goals to team members.
o Training and development to all team members in CD IELTS Operations.
o Supervising, planning, and managing functions concerned to Computer-delivered IELTS test.

o Maintaining schedule adherence, shift management and rotation.
o Practicing compliance with that of all the IELTS policies and procedures.
o Supervising, planning, and managing functions concerned to Computer-delivered IELTS test.
o Defining goals for the team members
o Efficient with all the tools & technologies that are in use in Computer-delivered IELTS test.
o Acting as an information source for head office IELTS documents team.
o Working as a first level escalation point for Calls and E mails.
o Creating SOP’s/updates and share with team on a regular basis.
o Get first hand training on the process or and other new updates and share the same with the team.
o Supporting team on all queries (e.g. Process/Transport/Admin/Payroll/Team Related) independently and occasionally with support of relevant stakeholders.
o Conducting regular team meetings and one on one sessions with the teams