SUNNY DAHIYA
Sonipat
Summary
Proven leader in relationship and portfolio management, excelling at Au Small Finance Bank with a track record of surpassing sales targets through strategic customer service and product knowledge. Boosted client satisfaction by implementing innovative solutions, showcasing exceptional attention to detail and team leadership skills. Achievements reflect a commitment to excellence and a deep understanding of industry regulations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Senior Relationship Officer
Au Small Finance Bank
03.2021 - Current
- Increased client satisfaction with timely and accurate responses to inquiries and concerns.
- Implemented effective sales strategies, resulting in consistently exceeding sales targets and revenue goals.
- .Maintained up-to-date knowledge of industry regulations and compliance requirements to ensure adherence in all activities.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Relationship Officer
POONAWALA FINCORP LTD FORMER MAGMA FINCORP LTD
09.2016 - 03.2021
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Monitored customer feedback and generated reports to identify areas of improvement.
Education
Master of Commerce - Accounting And Finance
MAHARSHI DAYANAND UNIVERSITY
ROHTAK 08.2011 - 09.2013
Bachelor of Commerce - Accounting And Finance
MAHARSHI DAYANAND UNIVERSITY
ROHTAK 07.2008 - 07.2011
Skills
Relationship Management
Portfolio Management
Customer Service
Time Management
Product Knowledge
Attention to Detail
Know Your Customer
Team Leadership
Accomplishments
- Achieved DJFM CONTEST 2022 by completing given target with accuracy and efficiency.
- Best performer
Languages
Hindi
Advanced (C1)
English
Intermediate (B1)
Timeline
Senior Relationship Officer
Au Small Finance Bank
03.2021 - Current
Relationship Officer
POONAWALA FINCORP LTD FORMER MAGMA FINCORP LTD
09.2016 - 03.2021
Master of Commerce - Accounting And Finance
MAHARSHI DAYANAND UNIVERSITY
08.2011 - 09.2013
Bachelor of Commerce - Accounting And Finance
MAHARSHI DAYANAND UNIVERSITY
07.2008 - 07.2011
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