Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
Timeline
Generic

Sunny Gulati

Pune,MH

Summary

Maximize my working abilities in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.

Proven abilities in maintaining excellent employee and customer satisfaction indexes. Handle responsibilities of communicating the company's purpose, core values, vision to the customers. Identify new ways to increase the Production and Quality to meet the SLA’s. Facilitate cross-functional communication within employees to improve working environment. Excellent verbal and written communication skills. Excellent management, organizing and team building skills. Good motivational and problem-solving skills. Successful Executive with over 5 plus years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

6
6
years of professional experience

Work History

Executive

EXL Service
Pune, India
07.2023 - Current
  • Developed and implemented process improvements that enhanced service delivery and client satisfaction.
  • Mentored junior staff, fostering professional growth and ensuring adherence to best practices.
  • Streamlined workflows by introducing innovative solutions that reduced turnaround times on key projects.
  • Responsible for handling claims for motor accidents.
  • Responsible for handling liability related queries and providing end to end services related to claims.
  • Worked on various projects like initiating litigation settling end to end liabilities with companies.
  • .Handled projects like recovery units.

Sr. Customer Care Representative

Concentrix Daksh Pvt Ltd
07.2020 - 06.2023
  • Responsible for handling customer queries for telecom industry.
  • Providing technical support to the customers.
  • Providing customer support for travel insurance.
  • Handling end to end queries related to travel insurance.
  • Implemented training programs for new hires, improving onboarding efficiency.
  • Participated in continuous learning initiatives to stay current on industry trends and best practices.
  • Maintained accurate documentation of all customer interactions within CRM systems for future reference.

Education

Master of Arts - Litreture

DY Patil
Pune
03-2015

Batchlors in Commerce - B'Com

BPHE Society
Ahmednagar, India
03-2006

Skills

  • Executive support
  • Customer relations
  • Problem resolution
  • Customer-oriented
  • Motivation
  • Team player

PERSONAL DETAILS

English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Marathi
Intermediate (B1)

Timeline

Executive

EXL Service
07.2023 - Current

Sr. Customer Care Representative

Concentrix Daksh Pvt Ltd
07.2020 - 06.2023

Master of Arts - Litreture

DY Patil

Batchlors in Commerce - B'Com

BPHE Society
Sunny Gulati