Supraja Gattineni

Experienced IT professional with 7.5 years of expertise in supporting and implementing technology solutions to enhance business processes. Proficient in administering Windows and Azure systems, successfully managing multiple operations, including installation, upgrades, configurations, administration, and maintenance of virtual machines (VMs). Leveraging these skills to contribute to the seamless functioning of various organizations.

• Date of Birth: 14/06/1992
• Gender: Female
• Nationality: Indian
• Marital Status: Married

• Perform OS Upgrade from Windows 2012 to 2016 (Core/GUI) and 2019 (GUI/Core) as per application requirement.
• Responsible for Monthly Patching of windows Server Environment by using SCCM/WSUS and Azure Arc.
• Develop, update, document and manage GPOs across domains.
• Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration.
• Performing Physical Server in Place Upgrade Without impacting Virtual Machines.
• Performing Domain Controllers Upgrade and from Windows server 2012 R2 and Windows Server 2019 without any data loss.
• Managing Azure and on-premises Active Directory and Implemented RBAC Roles.
• Remediated Critical Vulnerabilities which are reported in Windows Servers and Azure VM’s and infrastructure.
• Communicating with internal stakeholders and senior leadership to remediate the vulnerabilities without any Application Outage.
• Assist with the prioritization and remediation of identified vulnerabilities based on the Issue Category.
• Performed Deployments and manage virtual machines in Azure.
• Manage and monitor all installed systems and infrastructure which are hosted in Azure.
• Physical server hardware BIOS, firmware, and driver’s upgrade.
• Proactively ensure the highest levels of systems and infrastructure availability in Both Azure and On-Prem environments.
• Performing Templating and Patching Activities on servers which are hosted in Skytap Cloud.
• Resolve RDP issues and NLA issues for windows servers.
• Troubleshoot Web server issue and 24/7 Server Monitoring, Service Recycle, Server Restart.
• Deploying Virtual Machines through templates and installing Guest OS.
• SLA based operations and ensuring uptime of applications more than 99.5%.
• Setup file shares on file servers and assigned NTFS permissions.
• Creation/Deletion of snapshots as per the requirement.
• Responsible for Monthly Patching of windows and Linux Server Environment.
• Maintained the accuracy of asset management like server inventory and updating with the latest servers /existing server’s details to avoid non-Reachability issues.
• Performing Initial Root cause, update findings in incident ticket and elevate to L2.
• Resolve Incidents within the specified Business Service Level Agreements.
• Handling critical incidents and service request management.
• Resolving issues on servers for Disk, Memory, CPU and other business applications and services.
• Utilized HP Service Manager daily to meet SLA's.