Hi, I’m
Supriya Agarwal
Product Manager
Jaipur
Summary
Diligent Senior Product Manager offering 4+ years of success in product roadmap development, market research and data analysis.
Overview
14
years of professional experience
4
years of post-secondary education
4
Certifications
Work History
Saeloun TechnologiesRemote
Product Manager
09.2021 - Current
Job overview
- Conceptualized and launched a B2B time tracking & invoicing application Miru for small sized companies in the US with over 1500+ users currently.
- Lead team for 18+ members comprising of developers, QA, designers , Marketers & Content writers for product delivery using Agile methodology
- Created product roadmap with inputs from functional teams, internal & competition bench marking and surveys
- Writing detailed product requirement document for key features like customer onboarding, Invoicing , Payments through Stripe, Paypal and other payment gateways.
- Increased user onboarding of users by 10% over the 3 months by simplifying on-boarding journey
- Improved user NPS by 30% by launching key product enhancements identified through user interactions.
- Performance Optimization by monitoring load time of critical pages on applications using Google Developer tool.
Adrosonic IT Consultancy ServicesMumbai
Product Consultant
01.2019 - 09.2021
Job overview
- Worked as a product manager for "Change Table" Collaboration platform to increase partnership with corporate and other institutions on various programs of Tata Trusts. Product in Beta phase.
- Led the evaluation of technologies like CMS , Salesforce CRM & Pardot with partner and development team for product development.
- Identified control groups and performed A/B testing to optimize user registration process.
- Achieved product development cost efficiency by detailed evaluation of various platforms and licenses to be used during and after launch of product.
- Led redesign of a UK based glass insurance client's website, resulting in a 10% decrease in bounce rate.
- Established long term customer relationships by using effective communication and active listening skills.
Tata TrustsMumbai
Consultant
07.2018 - 01.2019
Job overview
- Product Consultant for development of Partner Relationship Management Tool.
- Launched over 10 features successfully by tripling (3x) the feature delivery with clear processes & cross-functional support..
- Effective backlog management, prioritize feature development and enhancements to align with strategic goals, ensuring efficient product delivery.
- Facilitating periodic reviews between team and development team to track progress of project
- Spearheaded successful organization-wide product launch, roll-out, training & query redressal .
- Ensured User Acceptance through UX & UI checks during comprehensive User Acceptance Testing
- Assessed & prioritized change requests for scoping in future phases to ensure timely delivery of project
Accenture Services Pvt LtdPune
Senior Quality Analyst
12.2009 - 03.2015
Job overview
- Onsite test representative for UK based largest telecom provider for their Business Broadband , IPTV Media & Entertainment project.
- Zero P1 bugs over 20 sprint cycles , leading to quality product delivery and value to client.
- Collaborate with internal & external stakeholders in mapping project vision with product roadmap
- Lead failure investigations, conduct analysis & coordinate implementation of corrective action
- Pro-active risk identification & reporting to meet critical needs and avoid potential revenue loss
- Ensured seamless User Experience for UK customers of British Telecom TV and Mobile App
- Conducted in-depth customer interactions to meet client expectations holistically
- Developed training materials, SOPs and work instructions to supplement new team member onboarding
Education
Pune Institute of Computer TechnologyPune
B.E from Computer Science
07.2005 - 06.2009
Skills
Product Lifecycle Management, Roadmap, Prioritisation, Backlog, Agile , A/B testing,
Campaign management, Product Strategy , UI/UX Design Principles
JIRA, Figma, Notion, Slack,
Certification
Certified Scrum master