Supriya Gadakh
Pune
Summary
Dynamic professional with a proven track record at Bajaj Finance, excelling in team management and data analysis. Successfully developed grievance reduction strategies, enhancing customer satisfaction and ensuring regulatory compliance. Recognized for outstanding complaint resolution skills, fostering strong relationships that drove repeat business and exceeded sales targets in previous roles.
Overview
3
3
years of professional experience
Work History
Officer
Bajaj Finance
Pune
02.2024 - Current
- Team management and day-to-day teamwork.
- The leading team, which is responsible for managing RBI, SMT, PNO, legal consumer/legal notice, NCH, branch, and the Wecare channel for PAN India customer escalations.
- Timely closure of all customers' service requests in the system (CRM).
- Taking all suggestions and advice received from RBI Ombudsman offices and internal Ombudsmen, with respective functions like DMS COE, or any other cross-functional department.
- Ensuring the right closure of NFTR customer queries coming from various service channels after the required investigation and CAPA (Corrective Action Preventive Action).
- Ensuring the right action is taken for the respective person (employee, partner, agent) on complaint cases where the issue is proven.
- Data analysis to identify trends in escalation, process
- Developing a grievance reduction strategy.
- Publishing the MIS with key inputs to the business team.
- Coordinating with multiple vendors and the collection team.
Sales Associate
Armeka Financial Services PVT LTD
Pune
05.2022 - 01.2024
- Assisted customers in selecting financial products, leading to increased sales.
- Upsold and cross-sold financial services, enhancing customer engagement, and revenue.
- Met and exceeded monthly sales targets through effective communication and persuasion.
- Built strong customer relationships, resulting in repeat business and referrals.
- Provided product recommendations based on customer needs, improving conversion rates.
Education
Master of Computer Science - Computer Science
Rajarshi Shau College
Deolali Pravara05-2023
Bachlors of Computer Science - Computer Science
Rajarshi Shau College
Deolali Pravara05-2021
Skills
- Team management
- Customer service
- Data analysis
- Complaint resolution
- Grievance strategy
- Regulatory compliance
Languages
Marathi
First Language
Hindi
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Tools
- Microsoft Word, Excel, PowerPoint, and Outlook
- CRM
Personal Information
- DOB: 11/01/2000
- Marital Status: Unmarried
- Native : Ahilyanagar
Timeline
Officer
Bajaj Finance
02.2024 - Current
Sales Associate
Armeka Financial Services PVT LTD
05.2022 - 01.2024
Master of Computer Science - Computer Science
Rajarshi Shau College
Bachlors of Computer Science - Computer Science
Rajarshi Shau College
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