Supriya Raj
Sr. E-Commerce Executive
Gurgaon
Summary
Dynamic e-commerce professional with a proven track record at SoulWise, excelling in inventory management and vendor negotiation. Skilled in optimizing product visibility across platforms, enhancing brand presence, and delivering exceptional customer service. Adept at leveraging data analytics to drive strategic decisions and improve operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sr. E-Commerce Executive
SoulWise
06.2025 - Current
- Optimized inventory management processes, minimizing stockouts and reducing excess inventory costs.
- Managed daily e-commerce operations for Soul Wise Pvt Ltd.
- Coordinated product listings and descriptions on the online platform.
- Assisted in developing marketing strategies to enhance brand visibility.
- Monitored inventory levels and facilitated stock replenishment processes.
- Responded to customer enquiries through various communication channels.
- Collaborated with team members to improve user experience on the website.
- Analysed sales data to identify trends and inform decision-making.
- Supported promotional campaigns by creating engaging content for social media.
- Optimised product listings on major search engines and marketplaces such as Amazon, Flipkart, and Google Shopping.
- Developed strategies for cross-selling products across multiple platforms.
- Collaborated with vendors and suppliers to negotiate pricing discounts for bulk orders.
- Tracked inventory levels across all channels in order to minimise stockouts or overstocks.
- Identified opportunities for process improvement within the e-commerce department by leveraging technology solutions.
E-Commerce Executive
LINETEK ENTERPRISES
06.2022 - 05.2025
- Analyzed e-commerce data to identify trends, making informed decisions for inventory management and pricing adjustments.
- Managed product listings across multiple e-commerce platforms for optimized visibility.
- Developed marketing strategies to enhance brand presence and drive online sales.
- Analyzed consumer behavior using analytics tools to inform inventory decisions.
- Collaborated with suppliers to ensure timely delivery of products to customers.
- Trained new team members on e-commerce best practices and operational procedures.
- Managed multiple, concurrent e-commerce projects in fast-paced environment.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Ensured compliance with online retail laws, including data protection and privacy regulations.
- Negotiated contracts with third-party vendors, including payment gateways and shipping providers.
Customer Associate
Magicpin
10.2020 - 05.2022
- Assisted customers with product inquiries and service options.
- Managed order processing and ensured timely delivery of products.
- Resolved customer complaints efficiently while maintaining a positive attitude.
- Trained new associates on company policies and customer interaction techniques.
Education
Master of Arts - Social Studies Education
Dr. CV Raman University
Chhattisgarh 04.2001 -
Bachelor of Arts -
Dr. CV Raman University
Chhattisgarh 04.2001 -
Skills
Content strategy
Shipping logistics
Performance reporting
Vendor negotiation
E-commerce platforms
Pricing strategy
Inventory tracking
Product management
Order fulfillment
Teamwork and collaboration
Customer service
Problem-solving
Certification
Advance Diploma In Computer Application
Timeline
Sr. E-Commerce Executive
SoulWise
06.2025 - Current
E-Commerce Executive
LINETEK ENTERPRISES
06.2022 - 05.2025
Customer Associate
Magicpin
10.2020 - 05.2022
Advance Diploma In Computer Application
03-2019
Master of Arts - Social Studies Education
Dr. CV Raman University
04.2001 -
Bachelor of Arts -
Dr. CV Raman University
04.2001 -
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