Summary
Overview
Work History
Education
Skills
Current Employer
Hobbies and Interests
Disclaimer
Weaknesses
Personal Information
Timeline
Generic
SUPRIYA SARANGI

SUPRIYA SARANGI

Balasore

Summary

Focused on driving organizational growth through dedicated efforts and effective technology application. Proficient in report writing, data analysis, and system enhancements to improve business practices. Committed to fostering a collaborative work environment by supporting junior team members and seeking guidance from leadership. Dedicated to improving business practices and daily operations through the effective application of technology resources. Well-versed in report writing, data analysis and system improvements.

Overview

6
6
years of professional experience

Work History

MIS Executive

RJS ENTERPRISES
BHUBANESWAR
09.2024 - Current
  • Managed data entry and maintenance in company database systems.
  • Coordinated with teams to streamline information flow across departments.
  • Created dashboards and visualizations to present data insights in an easy-to-understand format.
  • Maintained a database of customer information, including contact details, preferences and purchase histories.
  • Completed day-to-day duties accurately and efficiently.
  • Developed reports using SQL and Excel for management review.
  • Assisted in the implementation of new MIS tools and systems.

MIS Executive

Realme India
BHUBANESWAR
07.2023 - 08.2024
  • Managed data entry and maintenance in company database systems.
  • Assisted in generating regular reports for management reviews.
  • Coordinated with teams to streamline information flow across departments.
  • Conducted audits to ensure data accuracy and integrity in records.
  • Developed MIS reports to track customer service performance and identify areas for improvement.
  • Created tables, pivot reports, and charts for information tracking purposes.
  • Created dashboards and visualizations to present data insights in an easy-to-understand format.
  • Maintained a database of customer information, including contact details, preferences and purchase histories.

Salesperson

VOLTAS
BHUBANWSWAR
03.2022 - 06.2024
  • Assisted customers with product selection and inquiries.
  • Managed inventory levels and organized product displays.
  • Processed sales transactions efficiently and accurately.
  • Collaborated with team members to maintain store cleanliness.
  • Conducted product demonstrations to enhance customer engagement.
  • Trained new staff on customer service protocols and systems.
  • Collected customer feedback to improve service quality.
  • Maintained up-to-date knowledge of product features and promotions.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided assistance with product selection.

Customer Care Executive

RELIANCE JIO
BHUBANESWAR
04.2019 - 02.2022
  • Assisted customers with inquiries using company's CRM software.
  • Resolved complaints by identifying issues and providing effective solutions.
  • Collaborated with team to improve customer service processes and workflows.
  • Documented customer interactions for accurate record-keeping and follow-up.
  • Conducted surveys to gather feedback on customer satisfaction levels.
  • Managed communication across multiple channels including phone, email, and chat.
  • Escalated unresolved issues to senior management for further assistance.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Education

B. Arts -

Odisha
01.2017

+2 -

01.2014

Matriculation (10ir) -

01.2008

PGDCA - Computer Education

Skills

  • PGDCA (COMPUTER)
  • MS Word
  • MS Excel
  • MS PowerPoint
  • Internet
  • Hard working
  • Dedicating
  • Dashboard creation
  • Attention to detail
  • Time management
  • MIS
  • Report generation
  • Internet of things

Current Employer

Realme India

Hobbies and Interests

  • Reading books
  • Newspaper
  • Listening music

Disclaimer

I hereby declare that the information provided in this resume is appropriate to the best of my knowledge.

Weaknesses

Easily Trusting Any One

Personal Information

  • Father's Name: Dillip ku Sarangi
  • Title: MIS Executive
  • Date of Birth: 07/16/93
  • Marital Status: Single

Timeline

MIS Executive

RJS ENTERPRISES
09.2024 - Current

MIS Executive

Realme India
07.2023 - 08.2024

Salesperson

VOLTAS
03.2022 - 06.2024

Customer Care Executive

RELIANCE JIO
04.2019 - 02.2022

B. Arts -

+2 -

Matriculation (10ir) -

PGDCA - Computer Education

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