Supriya Singh
Operations Manager
Mumbai,MH
Summary
A professional with all round skills in Insurance operations with specialization in operations & Vendor Management, Work stream and function, Service Level Agreement (SLA) development,MIS & Dashboard Reports, Performance Review Management, Claims Process Management, Channel Partners Relationship Building. A team player par excellence possessing good communication and interpersonal skills with the ability to work under pressures & deadlines and handle large volumes. Possess strong analytical and process development skills.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Deputy Manager
Raheja QBE General Insurance Company Ltd
Mumbai
10.2019 - Current
- Premium Receivable Recon (Policy to Money) Pan India
- OEM & Non OEM Partners 64VB management and approvals .
- Cheque Bounce Reconciliation Process- Pan India
- Cashless Network Expansion, Surveyor Empanelment, Advocate empanelment (End to End)
- Policy Cancellation, Rebooking and Endorsements -Centrally
- Code Creation for all vendors
- Salvage vendors empanelment
- Maker checker NEFT Process- PAN India
- Manual claims Registration
- Daily dashboards and reports.
- Introduced new methods, practices and systems to reduce turnaround time
Executive
Bharti AXA General Insurance Company Ltd
Mumbai
09.2018 - 10.2019
- OEM Claims management with defined TAT
- Cashless Network Expansion with defined SLA
- Surveyor and all other external vendor empanelment
- IT projects- Video streaming and Quick Claims Portal
- Training and development for new projects to Contact Center
- Audit and Reports
- PPN (Preferred partner network) diversion for claims
- Cost Saving Projects- Repair Vs Replacement/Diversion/Quick Claims
Administration associate
Vodafone India Ltd
Ranchi
09.2017 - 08.2018
- Overall administrative processes, event management, vendor relationship management, health and wellness schemes
- Travel Desk For Bihar & Jharkhand Circle
- Process T&E reports, invoices, and handle reimbursements
- Manage relationships with travel agencies and vendors
- Design and implement overall event strategy
- Ensure compliance in all aspects of travel procedures.
- Daily Dashboards.
Education
MBA - Business Administration
Marwari College Ranchi
Ranchi 06.2014 - 07.2016
BBA - Accounts
Ranchi University
Ranchi 06.2010 - 07.2013
HSC - Accounts
Shree Ayyappa Public School
Bokaro 03.2008 - 05.2010
SSC - General Studies
BISSS
Bokaro 06.2007 - 03.2008
Skills
Task delegation
Interpersonal Communication
Time Management
Organizational Know How
Leadership
Process and procedure development
Decision-making capabilities
Strategic planning
Negotiation
Operations management
Hobbies
Writing Blogs, Reading
Timeline
Deputy Manager
Raheja QBE General Insurance Company Ltd
10.2019 - Current
Executive
Bharti AXA General Insurance Company Ltd
09.2018 - 10.2019
Administration associate
Vodafone India Ltd
09.2017 - 08.2018
MBA - Business Administration
Marwari College Ranchi
06.2014 - 07.2016
BBA - Accounts
Ranchi University
06.2010 - 07.2013
HSC - Accounts
Shree Ayyappa Public School
03.2008 - 05.2010
SSC - General Studies
BISSS
06.2007 - 03.2008