Supriya Singh
Operations Manager
Mumbai,MH
Summary
A professional with all round skills in Insurance operations with specialization in operations & Vendor Management, Work stream and function, Service Level Agreement (SLA) development,MIS & Dashboard Reports, Performance Review Management, Claims Process Management, Channel Partners Relationship Building. A team player par excellence possessing good communication and interpersonal skills with the ability to work under pressures & deadlines and handle large volumes. Possess strong analytical and process development skills.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Deputy Manager
Raheja QBE General Insurance Company Ltd
Mumbai
2019.10 - Current
- Premium Receivable Recon (Policy to Money) Pan India
- OEM & Non OEM Partners 64VB management and approvals .
- Cheque Bounce Reconciliation Process- Pan India
- Cashless Network Expansion, Surveyor Empanelment, Advocate empanelment (End to End)
- Policy Cancellation, Rebooking and Endorsements -Centrally
- Code Creation for all vendors
- Salvage vendors empanelment
- Maker checker NEFT Process- PAN India
- Manual claims Registration
- Daily dashboards and reports.
- Introduced new methods, practices and systems to reduce turnaround time
Executive
Bharti AXA General Insurance Company Ltd
Mumbai
2018.09 - 2019.10
- OEM Claims management with defined TAT
- Cashless Network Expansion with defined SLA
- Surveyor and all other external vendor empanelment
- IT projects- Video streaming and Quick Claims Portal
- Training and development for new projects to Contact Center
- Audit and Reports
- PPN (Preferred partner network) diversion for claims
- Cost Saving Projects- Repair Vs Replacement/Diversion/Quick Claims
Administration associate
Vodafone India Ltd
Ranchi
2017.09 - 2018.08
- Overall administrative processes, event management, vendor relationship management, health and wellness schemes
- Travel Desk For Bihar & Jharkhand Circle
- Process T&E reports, invoices, and handle reimbursements
- Manage relationships with travel agencies and vendors
- Design and implement overall event strategy
- Ensure compliance in all aspects of travel procedures.
- Daily Dashboards.
Education
MBA - Business Administration
Marwari College Ranchi
Ranchi 2014.06 - 2016.07
BBA - Accounts
Ranchi University
Ranchi 2010.06 - 2013.07
HSC - Accounts
Shree Ayyappa Public School
Bokaro 2008.03 - 2010.05
SSC - General Studies
BISSS
Bokaro 2007.06 - 2008.03
Skills
Task delegation
undefinedHobbies
Writing Blogs, Reading
Timeline
Deputy Manager
Raheja QBE General Insurance Company Ltd
2019.10 - Current
Executive
Bharti AXA General Insurance Company Ltd
2018.09 - 2019.10
Administration associate
Vodafone India Ltd
2017.09 - 2018.08
MBA - Business Administration
Marwari College Ranchi
2014.06 - 2016.07
BBA - Accounts
Ranchi University
2010.06 - 2013.07
HSC - Accounts
Shree Ayyappa Public School
2008.03 - 2010.05
SSC - General Studies
BISSS
2007.06 - 2008.03
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