Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
OperationsManager

Supriya Singh

Operations Manager
Mumbai,MH

Summary

A professional with all round skills in Insurance operations with specialization in operations & Vendor Management, Work stream and function, Service Level Agreement (SLA) development,MIS & Dashboard Reports, Performance Review Management, Claims Process Management, Channel Partners Relationship Building. A team player par excellence possessing good communication and interpersonal skills with the ability to work under pressures & deadlines and handle large volumes. Possess strong analytical and process development skills.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Deputy Manager

Raheja QBE General Insurance Company Ltd
Mumbai
10.2019 - Current
  • Premium Receivable Recon (Policy to Money) Pan India
  • OEM & Non OEM Partners 64VB management and approvals .
  • Cheque Bounce Reconciliation Process- Pan India
  • Cashless Network Expansion, Surveyor Empanelment, Advocate empanelment (End to End)
  • Policy Cancellation, Rebooking and Endorsements -Centrally
  • Code Creation for all vendors
  • Salvage vendors empanelment
  • Maker checker NEFT Process- PAN India
  • Manual claims Registration
  • Daily dashboards and reports.
  • Introduced new methods, practices and systems to reduce turnaround time

Executive

Bharti AXA General Insurance Company Ltd
Mumbai
09.2018 - 10.2019


  • OEM Claims management with defined TAT
  • Cashless Network Expansion with defined SLA
  • Surveyor and all other external vendor empanelment
  • IT projects- Video streaming and Quick Claims Portal
  • Training and development for new projects to Contact Center
  • Audit and Reports
  • PPN (Preferred partner network) diversion for claims
  • Cost Saving Projects- Repair Vs Replacement/Diversion/Quick Claims

Administration associate

Vodafone India Ltd
Ranchi
09.2017 - 08.2018
  • Overall administrative processes, event management, vendor relationship management, health and wellness schemes
  • Travel Desk For Bihar & Jharkhand Circle
  • Process T&E reports, invoices, and handle reimbursements
  • Manage relationships with travel agencies and vendors
  • Design and implement overall event strategy
  • Ensure compliance in all aspects of travel procedures.
  • Daily Dashboards.

Education

MBA - Business Administration

Marwari College Ranchi
Ranchi
06.2014 - 07.2016

BBA - Accounts

Ranchi University
Ranchi
06.2010 - 07.2013

HSC - Accounts

Shree Ayyappa Public School
Bokaro
03.2008 - 05.2010

SSC - General Studies

BISSS
Bokaro
06.2007 - 03.2008

Skills

Task delegation

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Hobbies

Writing Blogs, Reading

Timeline

Deputy Manager

Raheja QBE General Insurance Company Ltd
10.2019 - Current

Executive

Bharti AXA General Insurance Company Ltd
09.2018 - 10.2019

Administration associate

Vodafone India Ltd
09.2017 - 08.2018

MBA - Business Administration

Marwari College Ranchi
06.2014 - 07.2016

BBA - Accounts

Ranchi University
06.2010 - 07.2013

HSC - Accounts

Shree Ayyappa Public School
03.2008 - 05.2010

SSC - General Studies

BISSS
06.2007 - 03.2008
Supriya SinghOperations Manager