SUPRIYA YADAV
MUMBAI
Summary
Dynamic Relationship Manager with a proven track record at ICICI BANK LTD, significantly contributing to branch revenue growth. Expert in sales data analysis and product recommendations, adept at identifying and capitalizing on new business opportunities. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Relationship Manager (DM1)
ICICI BANK LTD
THAKUR COMPLEX KANDIVALI EAST
03.2023 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
Education
PGDB - DIPLOMA IN BANKING
MANIPAL OF HIGHER EDUCATION
BANGLORE03.2023
Bachelor of Science - Chemistry
BHAVANS COLLEGE OF SCIENCE
ANDHERI WEST05.2021
Skills
- Client Relationships
- Issue Resolution
- Customer Service
- CRM proficiency
- Goal Setting
- Relationship building and management
- Excellent Communication
- Time Management
- Portfolio Growth
- Cash Handling
- Sales Data Analysis
- Product Recommendations
Accomplishments
- Achieved Certificate from RH for completing CASA drive of 1cr in 3 days.
- Achieved Business loan drive certificate from ZH.
- Gold loan achiever trophy, demat account opening,CC drive,Insurance drive,SA, CA and many more.
Certification
- Certified AMFI, NISM SERIES V A - [FEBRUARY 2023]
- Certified IRDA, Insurance agent exam[JULY 2023]
Languages
English
Hindi
Timeline
Relationship Manager (DM1)
ICICI BANK LTD
03.2023 - Current
PGDB - DIPLOMA IN BANKING
MANIPAL OF HIGHER EDUCATION
Bachelor of Science - Chemistry
BHAVANS COLLEGE OF SCIENCE