Surabhi Kotkar
Project Manager + Business Analyst
Mumbai
Summary
Resourceful Project Manager with 5 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Business Analyst
Reliance Jio Infocomm
Mumbai
08.2018 - 06.2021
- Successfully reported and consolidated company financial performance.
- Reviewing automated reconciliations between switch, mediation, and billing as well as ascertaining revenue leakages and process gaps for mobility data and fixed line data.
- To achieve on time reconciliation collaborated with the key stakeholder groups (Product, Sales, Network Planning, Billing and NOC) across the organization and vendors.
- Provided technical support for troubleshooting analytics and reporting issues.
- Proposed solutions and logics meeting defined specifications and needs - Data, Video, IR data, Fixed line usage is 99.99% reconciled with timely identification of gaps and their resolution.
- Utilized data visualization techniques to present and explain complex data sets. Generated standard and custom reports to provide insights into business performance.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
Project Manager
Disney+
Mumbai
06.2021 - Current
- Collaborated with project engineers to successfully roll out, manage, or patch software. Also, planned, designed, and scheduled phases for large projects.
- Acted as first point of contact for hardware and software troubleshooting queries - Focused on process improvement and automation to overcome recurring issues.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Achieved timely project status delivery reports- Building project plan, kickoff, design changes & development, UAT.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Provided detailed project status, updates to stakeholders and executive management. It helped the management to keep track of project.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project progress, identified risks and took corrective action as needed.
- Improved 30% of monthly Revenue Reconciliation closing, Quarterly Disney Revenue Reconciliation closing by automating the existing process. Also, improved the query resolution time by 25%.
- Daily/Monthly data analysis reports helped the cross functional teams. Provided multiple daily, monthly, quarterly reports to the leadership.
Education
B.E - IT
Mumbai University
Mumbai 06.2012 - 01.2017
Skills
Advanced problem solving
Project planning and development
Change Control Processes
Business analysis
Process flow development
Relationship management
Project management
Risk Analysis/Management
Data mapping
Timeline
Project Manager
Disney+
06.2021 - Current
Business Analyst
Reliance Jio Infocomm
08.2018 - 06.2021
B.E - IT
Mumbai University
06.2012 - 01.2017