Summary
Overview
Work History
Education
Skills
Languages
Otherlinks - Linkedin
Timeline
Generic

Surabhi Singh

Bandra

Summary

I aim to leverage my comprehensive experience in dentistry and healthcare management to administer a healthcare facility by building a track record of excellence in client care, operational reliability, and a profitable bottom line. My goal is to translate my experience, skills, and knowledge of hospital administration into a full-time role as a Healthcare Administrator. I want to be recognised for my technical and managerial competencies. My knowledge of designing solutions for complex healthcare problems will enable me to deliver support to the fast-evolving Indian healthcare delivery sector with ease.

Overview

11
11
years of professional experience

Work History

Operations Executive

Oma Hospital
Mumbai
03.2023 - 09.2023
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and increase customer satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

General Dentist

Real Care Dental Clinic
Bandra
11.2014 - 07.2016
  • Established a successful and independent dental practice in Bandra, Mumbai
  • Directed the site selection, negotiations, and setup process
  • Led the promotions, marketing, and maintenance activities of the dental clinic
  • Generated significant profits by running and managing the clinic for two years while serving over 250 patients
  • Resolved the challenge of 'client loyalty to the Founder but not the clinic' by cultivating strong client relations and enabling clients to transition from the over-burdened Founder to me
  • Spearheaded outreach programmes through marketing mediums like pamphlet distribution and newspaper ads, and collaborated with businesses such as Justdial to increase the clinic's visibility and build brand awareness

General Dentist

Mahatma Gandhi Seva Mandir Hospital
07.2013 - 07.2016
  • Diagnosed and treated a range of oral diseases
  • Promoted oral hygiene awareness by educating patients
  • Interpreted and assessed the results of X-Rays and other relevant tests
  • Devised customised treatment plans for patients based on their medical history and background
  • Managed dental appointments and documented lab records

Panel Doctor

Dr. Ranbir Singh Clinics
07.2012 - 07.2016
  • Provided dental certificates to naval personnel based on defined parameters
  • Maintained a certificate database through an in-depth documentation process
  • Acted as a Dental Consultant by sharing advice on dental care

Junior Dentist

Real Care Dental Clinic
07.2012 - 01.2015
  • Educated patients through guidance on oral treatments and post-treatment precautions
  • Performed tooth extractions, scaling & polishing, and other dental procedures with precision and accuracy
  • Executed the restoration of broken, carious, and missing teeth with amalgam, cosmetic and crown restoration

Education

Advanced Management Programme for Healthcare - Healthcare

Indian School of Business (ISB)
Hyderabad
03-2023

Certificate Course in Integrated Endodontics -

Integrated Endodontics Centre
Mumbai
01.2012

Bachelor of Dental Surgery - Dentistry

Saraswati Dental College
Lucknow
03-2008

Skills

  • Quality Assurance
  • Regulatory Compliance
  • Personnel Management
  • Problem-Solving
  • Client Relationship Management
  • Strategic Planning
  • Sustainable Business Development
  • Communication
  • MS Office (MS Excel)
  • Leadership

Languages

  • English
  • Hindi

Otherlinks - Linkedin

https://www.linkedin.com/in/surabhi-singh-a6a7ba208

Timeline

Operations Executive

Oma Hospital
03.2023 - 09.2023

General Dentist

Real Care Dental Clinic
11.2014 - 07.2016

General Dentist

Mahatma Gandhi Seva Mandir Hospital
07.2013 - 07.2016

Panel Doctor

Dr. Ranbir Singh Clinics
07.2012 - 07.2016

Junior Dentist

Real Care Dental Clinic
07.2012 - 01.2015

Advanced Management Programme for Healthcare - Healthcare

Indian School of Business (ISB)

Certificate Course in Integrated Endodontics -

Integrated Endodontics Centre

Bachelor of Dental Surgery - Dentistry

Saraswati Dental College

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Surabhi Singh