Suraj Korukonda
Hyderabad
Summary
Technology professional with 4 years of experience in Pega Customer Decision Hub development and over 9 years in developing web and enterprise applications using JAVA, J2EE, and web technologies. Known for adaptability and expertise in optimizing systems to align technical solutions with business objectives, resulting in increased efficiency and productivity. Demonstrates proven leadership skills through successful project oversight from inception to completion, driving organizational growth and achieving desired outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Engineering Manager
Pega Systems
06.2021 - Current
- Company Overview: Customer Decision Hub (CDH) team is responsible for designing and implementing features on top of Pega Platform, which provides an “always on” brain for your business, integrating customer intelligence across all your channels and optimizing each individual interaction with your brand
- We ensure each touch is relevant for them and generates value for you
- CDH provides Next-Best-Action recommendations in real-time, using the customer’s current context
- Those recommendations are always relevant, timely, and consistent - regardless of whether the interaction happens on inbound, outbound, owned, or paid channels
- This team mostly works on inbound channel related features, as a team high emphasis is given to architecture and designs while also enhancing application maturity
- Complete ownership of delivery of the new features
- Analyzing the design, implementation, code reviews of the team’s deliverables
- In addition to review of stories done by the team, I also pick stories, bugs and work on incidents as an individual contributor besides other priorities
- SME of most of the features of the CDH say Real time containers, Context Dictionary, Actions, Treatments, Treatment content generation(GenAI), CDH Assistant, Customer Profile Viewer, Custom channels, Next Best Action Designer, Contact policies, Application Overview, Persona, Channel context, Engagement policies, Bulk Action Withdraw, Action/Treatments bulk import or export, Profile merge etc…
- Having a hands on of 1-1 Ops manager due to internal rigorous testing and working on some of those features
- Working with the product owners on a regular basis to discuss about the requirements and sharing the status of the deliverables
- Owning the complete deliverables in terms of quality and completion
- Connecting with clients on regular basis for the incidents and collaborating with GCS teams to provide necessary information
- Timely coordination with enablement teams to clarify doubts on the implementation and working with documentation teams to provide the details for new features
- Customer Decision Hub (CDH) team is responsible for designing and implementing features on top of Pega Platform, which provides an “always on” brain for your business, integrating customer intelligence across all your channels and optimizing each individual interaction with your brand
- We ensure each touch is relevant for them and generates value for you
- CDH provides Next-Best-Action recommendations in real-time, using the customer’s current context
- Those recommendations are always relevant, timely, and consistent - regardless of whether the interaction happens on inbound, outbound, owned, or paid channels
- This team mostly works on inbound channel related features, as a team high emphasis is given to architecture and designs while also enhancing application maturity
- Environment: Pega PRPC, Pega Customer Decision Hub, Activities, Data transforms, Job schedulers, Strategies, Workflows, Flow actions, Sections, Harness, Chat GPT.
Associate Technical Delivery Manager
Accolite Digital
12.2020 - 05.2021
- Company Overview: Warforge is a Morgan stanley's funding management site that deals with fund management of various stake holders that come in and go out with some capital
- The system manages the transactions and it's approvals at multiple levels based on some business rules either manually or by auto approval
- Analyzing Requirement Documents and develop the web based modules
- Active player in making Design decisions
- Using GIT as a source control for the code changes
- Updating the code according to the client requirement and suggesting for any improvements
- Responsible for Design, Coding, Unit Testing, Code reviewing and mentoring the people
- Warforge is a Morgan stanley's funding management site that deals with fund management of various stake holders that come in and go out with some capital
- The system manages the transactions and it's approvals at multiple levels based on some business rules either manually or by auto approval
- Environment: Java 1.8, Angular 9.0, Spring 5.0 framework, Hibernate 5.4.0, Tomcat, Spring Boot and REST
Project Leader
Oracle India Pvt Ltd
04.2015 - 12.2020
- Company Overview: The Service Pack Tool, or SPTool, is a SaaS product that exists on Taleo cloud and maintains the builds required for all the Taleo SaaS products
- It manages build tagging, build migration compatibility information and build recipe structures for all Taleo Products
- Analyzing Requirement Documents and develop the web based modules
- Active player in making Design decisions
- Using GIT as a source control for the code changes
- Updating the code according to the client requirement
- Responsible for Design, Coding, Unit Testing, Code reviewing and mentoring the people
- The Service Pack Tool, or SPTool, is a SaaS product that exists on Taleo cloud and maintains the builds required for all the Taleo SaaS products
- It manages build tagging, build migration compatibility information and build recipe structures for all Taleo Products
- Environment: Java 1.7, JSP 2.2, JavaScript, Spring 3.0 framework, Hibernate 3.6.1, Oracle Weblogic, REST and Oracle cloud
Project Leader
Oracle India Pvt Ltd
04.2015 - 12.2020
- Company Overview: The Rich Cloud Control, or RCC, is the third generation infrastructure management tool developed by Taleo
- It has been designed to provide excellent scalability, security, and change management
- Analyzing Requirement Documents and develop the web based modules
- Active player in making Design decisions
- Using GIT as a source control for the code changes
- Updating the code according to the client requirement
- Responsible for Design, Coding, Unit Testing, Code reviewing and mentoring the people
- The Rich Cloud Control, or RCC, is the third generation infrastructure management tool developed by Taleo
- It has been designed to provide excellent scalability, security, and change management
- Environment: Java 1.7, JSP 2.2, JavaScript, Struts 2.2.1 framework, Tiles Plug-in, Hibernate 3.6.1, Oracle Weblogic, SOAP, REST and docker
Project Leader
Oracle India Pvt Ltd
03.2015 - 12.2020
- Company Overview: Taleo has been the leading recruiting platform that handles the areas of recruiting like Career sections, internal mobility, Evaluation management, compensation management etc… All the services are provided to the customers as SaaS services on Oracle cloud
- Analyzing Requirement Documents and develop the web based modules
- Active player in making Design decisions
- Using GIT as a source control for the code changes
- Updating the code according to the client requirement
- Responsible for Design, Coding, Unit Testing, Code reviewing and mentoring the people
- Taleo has been the leading recruiting platform that handles the areas of recruiting like Career sections, internal mobility, Evaluation management, compensation management etc… All the services are provided to the customers as SaaS services on Oracle cloud
- Environment: Java 1.8, OJet, Spring 4.0 framework, Hibernate 3.6.1, Oracle Weblogic 12g, Spring REST and Oracle Cloud
Software Engineer
S2Tech.com India Pvt Ltd
12.2011 - 03.2015
- Company Overview: Eligibility Modernization project is to modernize the Eligibility Determination system for the State of Mississippi
- The project involved using the latest Java systems and the Rules engine to make the system more uniform, accurate, efficient, and faster and user friendly
- Analyzing Requirement Documents and develop the web based modules
- Used SVN as a source control for the code changes
- Updating the code according to the client requirement
- Responsible for Design, Coding and Unit Testing
- Eligibility Modernization project is to modernize the Eligibility Determination system for the State of Mississippi
- The project involved using the latest Java systems and the Rules engine to make the system more uniform, accurate, efficient, and faster and user friendly
- Environment: Java 1.6, JSP 2.2, JavaScript, Struts 2.2.1 framework, Tiles Plug-in, Hibernate 3.6.1, Oracle and Web Sphere console 7.0
Education
Masters of Technology - Data Science
Birla Institute of Science And Technology
Pilani06-2019
Skills
Pega PRPC
Pega Customer Decision Hub 242
Team management
Cassandra
Kafka
Queue processors
Java
JavaScript
Certification
PEGACSA85V1
PEGACSSA88V1
PEGACPDC23V1
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Engineering Manager
Pega Systems
06.2021 - Current
Associate Technical Delivery Manager
Accolite Digital
12.2020 - 05.2021
Project Leader
Oracle India Pvt Ltd
04.2015 - 12.2020
Project Leader
Oracle India Pvt Ltd
04.2015 - 12.2020
Project Leader
Oracle India Pvt Ltd
03.2015 - 12.2020
Software Engineer
S2Tech.com India Pvt Ltd
12.2011 - 03.2015
Masters of Technology - Data Science
Birla Institute of Science And Technology
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