Suraj Kumar

• Key Responsibilities:
  Hand Zone experience with Zendesk, Salesforce, and One Support, handling multiple types of tickets, including escalations.
• As a Team Lead, responsible for overseeing daily operations and guiding team members to achieve organizational goals. Key responsibilities include facilitating communication, resolving issues, mentoring team members, and ensuring the successful execution of projects. Actively promotes a positive team culture, enhances productivity, and collaborates with management to drive performance improvements.

• Involved in the sales of major products such as Zomato Gold and Zomato Pro, consistently exceeding targets. Tracking is primarily conducted through Zomato’s internal software, and I have experience with CRM platforms like Salesforce.
• Provided support to vendors by addressing issues through calls and emails. Assisted customers via Zomato Chat and participated in various minor projects. Due to my quick learning ability, I was often assigned new projects.

Growth Manager Opportunities

Served as a growth manager for approximately 450 restaurants, collaborating with various teams to enhance performance.