Suraj Kumar
Process Trainer
Hyderabad
Summary
Dedicated to maintaining a deep understanding of online community standards and meticulously reviewing content for quality and accuracy. Stay up-to-date on the latest fraud trends to navigate potential traps and swiftly identify suspicious activities during moderation. Possess a keen eye for detail to confidently approve or disapprove new and revised submissions in alignment with the Moderation Guidelines.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Process Trainer
Genpact
10.2024 - Current
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
- Collaborated with cross-functional teams for seamless integration of new processes and systems.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
Process Developer
Genpact
11.2022 - Current
- Monitored social media channels for relevant conversations and engaged with users in a professional manner to promote the brand and build relationships
- Created and executed social media campaigns that aligned with business objectives and generated leads
- Analyzed social media metrics to provide insights and recommendations on how to improve social media strategy
Operation Avisor
Concentrix
01.2021 - 11.2022
- Collect Source Data Such As Customers Name, Addresses, Contact Info ,All The Documents Related To Banks Such As Credit Cards, Debit Cards, Bank Account Info and Have To Make The Data By Collecting The All Info And Within Time Period Have To Submit The Data To Client With Quality Percentage Of 98%
Education
Bachelor Of Commerce - undefined
Ranchi University
08.2017 - 12 2020
Intermediate - undefined
JAC Board
06.2015 - 7 2017
Matriculation - undefined
St.Thomas High School
04.2014 - 5 2015
Skills
Ms Excel
Information technology
Foundation of Security
Linux and SQL
Network and network
Automation with Python
Certification
Google cybersecurity certificate
Timeline
Process Trainer
Genpact
10.2024 - Current
Google cybersecurity certificate
10-2024
Process Developer
Genpact
11.2022 - Current
Operation Avisor
Concentrix
01.2021 - 11.2022
Bachelor Of Commerce - undefined
Ranchi University
08.2017 - 12 2020
Intermediate - undefined
JAC Board
06.2015 - 7 2017
Matriculation - undefined
St.Thomas High School
04.2014 - 5 2015