SURAJ KUMAR SINGH
Team Leader
Uttam Nagar
Summary
Dedicated professional with 4.5 years of experience in claims management, quality assurance, and team leadership. Skilled in managing large teams, resolving escalations, maintaining quality parameters, and fostering transparency between operations and quality. Strong background in training, upskilling, and client engagement, with a proven ability to turn challenges into opportunities and drive operational efficiency.
Work History
Quality Analyst
Concentrix
10.2024 - Current
- Maintained momentum in continuous upskilling, both personally and by providing structured training to new employees.
- Conducted client calls to ensure alignment with expectations and deliverables.
- Delivered training sessions for new competitors (Sagility) as per client requirements, strengthening knowledge transfer and compliance.
- Managed a team of 37 employees for 7–8 months, overseeing performance, quality, and productivity.
- Fostered collaboration and accountability across the group.
- Maintained quality parameters in external errors and ensured transparency between Operations and Quality.
Senior Advisor
Concentrix
08.2023 - 10.2024
- Oversaw UB/facility claims, ensuring accuracy and compliance with organizational standards.
- Resolved colleague escalations, strengthening team collaboration and improving response times.
- Addressed SIU (Special Investigation Unit) claims, contributing to risk mitigation and fraud prevention.
- Closed external errors, enhancing overall operational efficiency and reducing rework.
Operations Representative
Concentrix
12.2021 - 12.2023
- Managed Hiffa claims for eight months, ensuring compliance and timely resolution.
- Proactively engaged in learning new tools to enhance workflow efficiency.
Overview
4
4
years of professional experience
2
2
Languages
Education
BBA - Business Administration and Management
01-2021
12th - undefined
01-2016
Skills
Quality Assurance
Root Cause Analysis
Team Leadership
Interests
Playing Carrom, Traveling, Cooking
Timeline
Quality Analyst - Concentrix
10.2024 - Current
Senior Advisor - Concentrix
08.2023 - 10.2024
Operations Representative - Concentrix
12.2021 - 12.2023
Kendriya Vidyalaya No. 3 Delhi Cantt - 12th,
General Maharshi Dayanand University - BBA, Business Administration and Management