Suraj Pathak
Summary
IT Professional having over 10+ years of rich experience Network Engineer utilizing acquired skills/experience overall Organizational & Professional Growth.
Experience in developing cost-effective solutions and suggesting solutions as per client expectations, comfortable operating in a wide range of platforms.
Overview
11
11
years of professional experience
Work History
Senior Network Monitor Engineer
TCTS
Pune
01.2023 - Current
- Monitored fiber optic network infrastructure, identifying and resolving performance issues.
- Utilized monitoring tools to track network metrics, ensuring optimal performance and reliability.
- Assisted in the development and implementation of network monitoring policies and procedures.
- Provided technical support during network incidents, coordinating with various teams for quick resolution.
- Maintained comprehensive documentation of network configurations, incidents, and resolutions.
- Analyze network traffic patterns to detect anomalies and potential issues, ensuring prompt resolution to minimize downtime.
- Collaborate with cross-functional teams to address network incidents, providing expert guidance and solutions.
- Generate detailed reports on network performance, identifying trends and recommending improvements.
- Lead a team of network engineers, providing mentorship and training on best practices and new technologies.
- Ensure compliance with industry standards and regulations, conducting regular audits and assessments
Core Competencies. - Fiber Optic Network Monitoring
• Network Performance Analysis
• Incident Detection and Resolution
Senior Process Associate
Tata consultancy services
05.2016 - 12.2021
- Design, Build & Network Service Operations for technologies such as FTTx (HFC, FTTH, FTTC,FTTP, FTTB) (Incident/ Problem/ Change management.
- Working on National Broadband Network Copper activation Australian project providing DATA as well as Voice services.
- Working Experience in activation Process configuration Of Fiber Network and technologies such FTTH/FTTX, VDSL, Copper, GPON etc
- Working experience in Dslam’s Alcatel 7330, 7302 and Handling team escalation for smooth operations.
- Handling Customer Provisioning and Troubleshoot Customer Fault management.
- Handling escalation Network Outage and Device Fault management
DSL Executive Engineer
Bharati Airtel
08.2013 - 02.2016
- Backend Support to DSL Broadband fault for whole North region on regular basis.
- VPN configuration and troubleshooting (CEN or SDH Network) Vlan configuration on SDH or CEN network.
- Static customer configuration and troubleshooting (CEN or SDH Network).
- Maintenance and Up gradation Of DSLAMs (Alcatel-Lucent, Ericsson, UT-Star, EDA2530, Nokia, Siemens).
- Working on Metasolv (M6) application for Migration of Plans and Shifting of Subscribers.
- Provisioning of ILP, MPLS & amp; Point to Point customers on CEN Network. Working knowledge on Cisco, ALU &, Huawei routers.
- Routing static IP(s) and static VLAN configuration. Having good experience working on TACAS and RADIUS.
- Responsibility for Maintaining the SLA of CAF (customer Application forms) coming to technical.
- Follow up with LDS (Long distance Service) team for high Latency, unreachability and TELNET Issues.
Education
B. Tech (ECE) -
MDU, Rohtak, Aravali college of Engineering & Management
Skills
- CCNA Routing & Switching
- Network Analysis
- Monitoring & Troubleshooting
- Project Management
- IT Service Management
- Service Delivery
- Account Management
- Project Budgeting and P&L
- SLA Management
- Customer Relation
- IT Infrastructure support
- NOC2
- FTTX
- HFC
- Service Now
- Citrix
- Putty
- BMC remedy
- CRM
- Genesis
- Word
- Excel
- Power-Point
- Office 365
- Cisco IOS
- Windows XP / Vista /7
- Tools MS Word
- Ms Outlook
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- In TCS project of NBN co Ltd. I got an award In Reward and Recogonization Q4 2017 for achieving 98% SLA.
- DSL provisioning team was awarded as best team in telesonic network ltd (Airtel).
Timeline
Senior Network Monitor Engineer
TCTS
01.2023 - Current
Senior Process Associate
Tata consultancy services
05.2016 - 12.2021
DSL Executive Engineer
Bharati Airtel
08.2013 - 02.2016
B. Tech (ECE) -
MDU, Rohtak, Aravali college of Engineering & Management
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