SHUBHAM PANDAY
Hyderabad
Summary
To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling organizational goals.
Overview
4
4
years of professional experience
Work History
Technical Support Executive
PTWI India PVT Limited
Banglore
01.2023 - Current
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Resolved customer problems via email, and chat, ensuring timely and effective solutions.
Digital interaction advisor
[24]7.Ai
01.2023 - 05.2023
- Job description: Digital interaction advisor
Customer Solution executive
Knoah solutions
01.2021 - 05.2022
- Job Description: Customer Solution executive
Education
B.tech - mechanical engineering
St. Mary’s Group Of Institutions
Hyderabad, Telangana01.2018
Class XII -
S.P.M ENGLISH MEDIUM SCHOOL CHIPLUN
Chiplun01.2014
Class X -
S.P.M ENGLISH MEDIUM SCHOOL CHIPLUN
Chiplun01.2012
Skills
- Quality control guidelines
- Customer support
Extracurricular Activities
Winner of Inter Branch Quiz Competition Winner Of Basket Ball tournament in the Institute Volunteered in Taekwondo Martial Arts Training Camp - 2013
Hobbies and Interests
- Parkouring
- Exploring Places
- Dancing
- Web browsing
- Playing games
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Previous Experience
- [24]7.Ai, 4 months, Digital interaction advisor
- Knoah solutions, 16 months, Customer Solution executive
Personal Information
- Father's Name: Mr Rajendraprasad Panday
- Mother's Name: Mrs Ketki Panday
- Date of Birth: 01/09/97
Timeline
Technical Support Executive
PTWI India PVT Limited
01.2023 - Current
Digital interaction advisor
[24]7.Ai
01.2023 - 05.2023
Customer Solution executive
Knoah solutions
01.2021 - 05.2022
B.tech - mechanical engineering
St. Mary’s Group Of Institutions
Class XII -
S.P.M ENGLISH MEDIUM SCHOOL CHIPLUN
Class X -
S.P.M ENGLISH MEDIUM SCHOOL CHIPLUN
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