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Suraj Singh
Cluster Operations Manager
GURUGRAM,Haryana
Work Preference
Summary
Senior Manager Operations, Growth & Projects leading portfolio performance across 100+ residential properties, 500+ operational staff, and a 60 Crore operating budget. Drives occupancy growth, resident experience, vendor governance, and cross-functional delivery for launches and transformation projects. Improves service quality through KPI control, process improvement, and disciplined cost management.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Senior Operations Manager
Stanza Living
Delhi NCR, Haryana
11.2021 - Current
- Lead end-to-end operations across premium residential assets in Delhi NCR with responsibility for business performance, customer experience, profitability, operational excellence, and strategic growth initiatives.
- Oversaw operations for 100+ premium residential properties and 4,500+ resident beds, enhancing overall service delivery.
- Improved portfolio occupancy from 65% to 95% through strategic retention and operational excellence initiatives.
- Administered 60 Crore annual operating budget, implementing financial governance measures and maintaining cost control.
- Managed a 60 Crore annual operating budget, ensuring strong financial governance and cost control.
- Reduced operating costs by 18% through vendor optimisation and process improvement initiatives.
- Managed 50+ strategic vendor partners, ensuring SLA compliance and service excellence.
- Led and mentored 500+ operational staff across Operations, Housekeeping, Engineering, Security, and Customer Experience.
- Directed multiple property launches and operational transitions, ensuring seamless integration and stakeholder alignment.
- Partnered with Product, Sales, Finance, CX, and Leadership teams to drive business growth and operational excellence.
- Drive customer satisfaction, occupancy, profitability, and operational performance.
- Ensure SOP compliance and continuous process improvement.
- Monitor business KPIs and implement corrective action plans.
- Lead cross-functional teams and develop future operational leaders.
- Manage strategic vendor partnerships and key stakeholder relationships.
- Developed and executed training programs for staff, fostering a culture of continuous improvement and accountability.
- Analyzed performance metrics to identify areas for operational enhancement, driving data-informed decision-making.
- Managed vendor relationships, negotiating contracts to optimize service quality and ensure compliance with company standards.
Cluster General Manager Operations
V&RO Hospitality
Bangalore, Karnataka
12.2020 - 11.2021
- Managed cluster hospitality operations with responsibility for customer satisfaction, occupancy growth, operational excellence, and service delivery.
- Improved guest satisfaction through operational excellence initiatives.
- Enhanced guest satisfaction by implementing operational excellence initiatives.
- Drove occupancy growth through seamless coordination between operations and sales.
- Resolved customer escalations while upholding high service standards.
- Key Contributions
- Implemented strategic initiatives that improved guest satisfaction and loyalty metrics.
- Oversaw budget management, ensuring alignment with corporate financial objectives.
Restaurant Manager
Marriott International
06.2013 - 03.2020
- Led luxury hospitality operations across JW Marriott, Ritz-Carlton, and Courtyard by Marriott properties.
- Managed restaurant, banquet, catering, and in-room dining operations.
- Managed restaurant, banquet, catering, in-room dining operations to ensure seamless service delivery.
- Led operational teams and managed departmental budgets to achieve profitability targets.
- Conducted leadership and operational training programs.
- Successfully supported multiple luxury hotel pre-opening projects.
- Key Contributions
Guest Service Associate
Crowne Plaza Bengaluru
06.2011 - 06.2013
- Delivered premium guest experience through personalized service and operational excellence.
- Managed guest engagement while consistently exceeding service expectations.
- Delivered exceptional guest services, enhancing overall customer satisfaction and loyalty.
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Resolved guest inquiries and complaints promptly, maintaining high service standards.
Education
Bachelor of Science - Hotel Management
Saptagiri Institute of Hotel Management
MangaloreSkills
Cluster & city operations
Multi-property operations
P&L management
Vendor management
Project management
Customer experience
Operational excellence
Compliance & governance
Property management systems (PMS)
Reporting & dashboard management
PROFESSIONAL ACHIEVEMENTS
Recognised as a Pre-Opening Expert by Marriott International., Successfully supported the launch of JW Marriott Bengaluru, JW Marriott Mussoorie, Ritz-Carlton Bengaluru, and Courtyard by Marriott Agra., Delivered 11% revenue growth above budget through operational improvements., Achieved a 96% Food Safety & Hygiene Audit Score, ranking 2nd in South Asia., Received multiple Employee of the Month and Employee of the Year awards.
Accomplishments
- Collaborated with team of Aliste Technology in the development of Power Supply.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased company savings by 18% through corporate consensus-building and cross-functional geographical team coordination and development.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
P&L
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Affiliations
- Multi profetional vendor and organizations
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Senior Operations Manager
Stanza Living
11.2021 - Current
Cluster General Manager Operations
V&RO Hospitality
12.2020 - 11.2021
Restaurant Manager
Marriott International
06.2013 - 03.2020
Guest Service Associate
Crowne Plaza Bengaluru
06.2011 - 06.2013
Bachelor of Science - Hotel Management
Saptagiri Institute of Hotel Management