Suraj Singh Sikarwar
4A Subhash Nagar , Hazira, Gwalior
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Application Support Executive (WIPRO Project)
JMK Infotech Solutions Limited
Air Force Maharajpura ,Gwalior
12.2021 - 01.2023
- Answering questions about a company's products or services
- Resolving issues and troubleshooting technical problems
- Handling customer complaints
- Providing proactive customer outreach
- Collecting and analyzing customer feedback.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service
Karvy DigiKonnect
Gwalior
04.2019 - 03.2020
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services, and company information.
- Handle 100+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
Telecaller Sales Executive (Internship)
Bajaj Capital Ltd
Jabalpur
01.2014 - 06.2014
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service
- Recorded contact information of customers and potential customers in internal database
- Answered calls, took messages, and transferred calls to correct individuals.
Education
Bechlor Of Education - Teaching
B.V.M Collage , Gwalior
Gwalior09-2023
PGDCA: COMPUTER APPLICATION -
Makhanlal Chaturvedi University
06.2020
M.Com -
Jiwaji University
06.2017
B.com -
Rani Durgavati University
06.2014
Jetking Certified Hardware And Networking Engineer: Hardware And Networking -
Jetking Institute
02.2014
12th -
M S INT Collage
04.2011
10th -
MP Board's Saraswati Shishu Vidhya Mandir School
05.2009
Skills
- Customer Needs Assessment
- Help Desk Support
- Incident Management
- Report Preparation
- Documentation Development
- Incoming Call Management
Affiliations
- Received a letter of appreciation from Indian Air Force officer Wing Commander Rahul Chakraborty for My excellent performance while serving at 40 Wing Air Force Station Maharajpura as a Wipro representative.
Language
- Hindi
- English
Hobbies and Interests
- Reading
- Travel
- Internet surfing
- Community Involvement
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Application Support Executive (WIPRO Project)
JMK Infotech Solutions Limited
12.2021 - 01.2023
Customer Service
Karvy DigiKonnect
04.2019 - 03.2020
Telecaller Sales Executive (Internship)
Bajaj Capital Ltd
01.2014 - 06.2014
Bechlor Of Education - Teaching
B.V.M Collage , Gwalior
PGDCA: COMPUTER APPLICATION -
Makhanlal Chaturvedi University
M.Com -
Jiwaji University
B.com -
Rani Durgavati University
Jetking Certified Hardware And Networking Engineer: Hardware And Networking -
Jetking Institute
12th -
M S INT Collage
10th -
MP Board's Saraswati Shishu Vidhya Mandir School
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