Suraj Sinha
New Delhi
Summary
To work in competitive and challenging environment to contribute best of my ability and knowledge towards growth and development of progressive.
Overview
7
7
years of professional experience
1
1
Language
Work History
Sr Process Executive
Cognizant Technologies Solutions
05.2025 - Current
- Google Process
- Managed and monitored online advertising budgets and developed budget recommendations for clients/campaigns.
- Processed and issued a high volume of invoices (e.g., "over 1000 invoices on a monthly basis") ensuring timely remittance and accuracy.
- Reconciled monthly billing and payments for client accounts, maintaining high accuracy rates (e.g., "100% accuracy").
- Resolved discrepancies in accounting records and addressed client billing questions/issues, achieving a high customer satisfaction rating (e.g., "95% customer satisfaction rating").
- Ensured compliance with relevant financial regulations and industry standards (e.g., PCI-DSS) for secure payment processing.
Sr Customer Executive
Concentrix
08.2022 - 05.2025
- Led cross-functional teams to streamline operational processes and enhance service delivery.
- Developed strategic initiatives to improve customer engagement and satisfaction metrics.
- Implemented training programs to enhance staff performance and operational efficiency.
- Analyzed data trends to drive informed decision-making and resource allocation.
Customer Service Executive
Teleperformance
05.2019 - 07.2022
- Handling customer queries
- Selling plan and Insurance.
- Maintain customer experience.
- Handling customer escalation.
- Teleperformance As a customer service and Retention department.
- Role & Responsibility
Education
10th -
CBSE
01.2015
BA Honours - Pol Science
Delhi University
01.2020
12th - undefined
CBSE
01.2017
Skills
Friendly, positive attitude
Interests
Music, swimming,, Read philosopher thoughts who is famous for thinking of new ideas, About:, Equality, political, Liberty, feminism
Detail Info
- Birth Date
- 16/july/1999
Timeline
Sr Process Executive
Cognizant Technologies Solutions
05.2025 - Current
Sr Customer Executive
Concentrix
08.2022 - 05.2025
Customer Service Executive
Teleperformance
05.2019 - 07.2022
BA Honours - Pol Science
Delhi University
12th - undefined
CBSE
10th -
CBSE