Suraja Kumar Pati
Senior Business Development Manager
Hyderabad,TG
Summary
Proven leader in business development, excelling in customer engagement and sales strategy implementation at Think And Learn Pvt. Ltd. Achieved over 85% order confirmation rate, showcasing key account management and cross-functional collaboration skills. Spearheaded initiatives that led to significant revenue growth and team expansion, embodying a results-driven approach with a focus on customer satisfaction and process improvement.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Business Development Manager
Nxtwave Disruptive Technologies Private Limited
02.2024 - Current
- Actively participated in sales conferences to stay up-to-date of the latest industry trends,expand professional networks, and enhance knowledge base.
- Contributed to overall company growth by sharing expertise during executive meetings, informing decision-making processes.
- Involved in the hiring process to increase the proficiency of BDMs hiring and interviews process.
- Developed the onboarding and training modules for the smooth new BDMs on boarding and training.
- Involved in the training of the new batches of BDM to teach them about the company product and features.
Senior Business Development Manager
Think And Learn Pvt. Ltd
04.2023 - 01.2024
- Regularly host interactive town-hall meetings with associates, leading to a significant 15% reduction in business increments within a span of 4 months.
- Achieved an impressive 3rd position nationwide among 150 senior managers, showcasing exceptional leadership and performance.
- Collaborated closely with cross-functional teams, including fin-tech, supply chain, and sales operations, to achieve an impressive average confirmation rate of over 85% for 11,000 orders within a span of 10 months.
- Regularly evaluate managers' performance through comprehensive weekly reviews, analyzing BDA performance parameters, identifying areas for improvement, and implementing enhanced feedback strategies, resulting in an impressive 10% increase in the conversion rate from trainees to associates.
- Actively participate in sales conferences to stay up-to-date of the latest industry trends, expand professional networks, and enhance knowledge base.
- Proficient in utilizing CRM software such as Salesforce and HubSpot to streamline sales processes, track customer interactions, and optimize sales funnels.
Assistant Senior Business Development Manager
Think And Learn Pvt. Ltd
12.2021 - 03.2023
- Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
- Managing the entire direct sales for the Bhubaneswar region with a team of 9 managers and 94 associates.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Proven skills to convert sales prospects into satisfied clients and build a network of referrals to increase sales.
- Achieved a consistent record of surpassing sales quotas and generating revenue, with a track record of generating INR 40 Cr.+ revenue in 10 months from the clan.
- Strong leadership skills, providing coaching, mentoring, and immediate troubleshooting support to a team composed of 9 managers/TLs.
Business Development Manager
Think And Learn Pvt. Ltd.
08.2020 - 11.2021
- Developed and implemented a customer retention strategy that reduced churn and increased customer lifetime value.
- Conducted market research and analysis to identify new business opportunities, resulting in expansion of the customer base in the Odisha region.
- Generated INR 18 Cr.+ revenue annually by leading a team of 17 associates.
- Converted 35% of free subscribers to paid subscribers in one year, across multiple sales campaigns leading to a 17% increase in revenue in the Odisha region.
- Achieved weekly sales targets of INR 150k+ per salesperson and secured top ranks in the organization among 800 sales managers nationwide.
- Optimized the sales process, reducing the overall turnaround time from 10 days to 7 days, resulting in higher customer satisfaction.
- Expedited financial processes which led to faster confirmations of orders and reduced cancellations from 25% to 10%.
- Increased the weekly average representative visits from 4 to 6.5, resulting in an increase in overall weekly orders from 28 to 46.
- Analyzed market segments to identify new business opportunities and expand the existing customer base.
Senior Business Development Associate
Think And Learn Pvt. Ltd
03.2019 - 07.2020
- Implemented a customer feedback system that resulted in improvement in customer satisfaction scores.
- Collaborated with cross-functional teams to streamline the sales process, reduced the average turnaround time.
- Generated INR 1.47 Cr. revenue across multiple sales campaigns across 4 cities in Odisha over a period of 16 months.
- Maintained a refund percentage of 5% vs. a national average of 13%.
- Converted 50% of free subscribers to paid subscribers across multiple campaigns, leading to 300 fresh enrollments over 16 months.
- Maintained 24/7 availability for customer questions and concerns.
- Recruited and trained new associates, resulting in an increase in team size from 5 to 17 in 3 months.
- Emphasized product features based on analysis of customers' needs.
- Utilized networking opportunities to create successful, ongoing business relationships.
- Qualified for an exclusive trip to Turkey, Europe in 2019.
Deputy Manager
Kotak Mahindra Bank Ltd
06.2018 - 03.2019
- Managed a book of more than 200 clients.
- Increased CASA deposit value by 20%.
- Developed and implemented strategies to drive business growth and expanded the customer base.
- Engaged in cross-selling banking products and services to meet branch targets.
- Implemented lead generation initiatives to identify potential clients and businesses.
- Conducted outreach programs to engage with the local community and businesses.
- Provided support and guidance to the Sales Team in converting prospective clients into account holders.
Education
PGDM - Banking And Finance
Manipal Academy of Higher Education
Banglore 04.2001 -
Bachelor of Technology - Mechanical Engineering
Synergy Institute of Engineering And Technology
Dhenkanal 04.2001 -
12th - Science Education
Kiit Science College
Bhubaneswar 04.2001 -
10th - State Board
Birasal High School
Dhenkanal 04.2001 -
Skills
- Customer Engagement
- Pricing strategy
- Key Account Management
- Lead prospecting
- Business Development Sales Strategy Implementation
- Customer Prospecting & Retention Relationship
- Management Customer Relationship Management Sales
- Process Improvement Cross-functional Collaboration Go-to-Market Strategies
- Sales Training
- Hiring
Timeline
Senior Business Development Manager
Nxtwave Disruptive Technologies Private Limited
02.2024 - Current
Senior Business Development Manager
Think And Learn Pvt. Ltd
04.2023 - 01.2024
Assistant Senior Business Development Manager
Think And Learn Pvt. Ltd
12.2021 - 03.2023
Business Development Manager
Think And Learn Pvt. Ltd.
08.2020 - 11.2021
Senior Business Development Associate
Think And Learn Pvt. Ltd
03.2019 - 07.2020
Deputy Manager
Kotak Mahindra Bank Ltd
06.2018 - 03.2019
PGDM - Banking And Finance
Manipal Academy of Higher Education
04.2001 -
Bachelor of Technology - Mechanical Engineering
Synergy Institute of Engineering And Technology
04.2001 -
12th - Science Education
Kiit Science College
04.2001 -
10th - State Board
Birasal High School
04.2001 -
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