Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Suraj Kumar Chauhan

Suraj Kumar Chauhan

Delhi NCR

Summary

Fintech Product Manager with over five years of experience driving LOS/LMS transformation, API integrations, and lending workflow optimization. Proven success in delivering a 39% uplift in loan disbursements, and a 50% reduction in turnaround time through Agile product leadership and cross-functional collaboration. Expert in stakeholder management, data-driven decision-making, and ensuring scalable, user-centric financial products.

Overview

8
8
years of professional experience

Work History

Assistant Product Manager

CARDEKHO
04.2024 - Current
  • Reduced the disbursal TAT by 50% from 20mins by leading the development of new flow for Operations team.
  • Saved manpower costs of INR 25+ LPA by implementing OCR & auto-checker flow for Document checker flow.
  • Optimized LOS for new car, ensuring smoother processing of 25k+ loan application no. from filling to disbursal
  • Analyzed the support ticket trend & eliminated 40% of ticket count monthly, saved manpower cost 12L P.A.
  • Streamlined support flow, cutting TAT from 2 to 1.5 hours by introducing the self-served panel for sales team.
  • Implemented new launch flow for business, products, and loan types, reducing time from 2 weeks to 1 day.
  • Helped saved dev. bandwidth of 2 sprints which is around 240 hours and saved 4L per month

Technical Program Manager

CARDEKHO
04.2023 - 04.2024
  • Optimized 3 APIs containing Vehicle asset-related data to bring down server usage from 100% to 78% capacity
  • Generated revenue of INR 50L as one-time development cost & additional revenue of 4L p.m. for maintenance
  • Maintained an in-house LMS with 20L leads per month of 7+ loan products like Personal loans, Auto loans, etc.
  • Ensured compliance with regulations by encrypting the relevant information and conducted CISA audits of LMS

Product Analyst

CARDEKHO
04.2022 - 04.2023
  • Managed & optimized Freshdesk to reduce support tickets TAT from 4 hours to 1.5 hours by issue bucketing
  • Identified the funnel drop reasons and improved the ticket-free cases from 80% to 92% within quarter’s time

Senior executive

CARDEKHO
10.2021 - 04.2022
  • Maintained Freshdesk CRM throughout providing exceptional support to internal and external stakeholders.
  • Actively tracked the internal/External queries or complaints and ensure to get it resolved within the TAT
  • Identified common issues reported by users through Freshdesk and communicated them to the Product team

Senior executive

CONCENTRIX
07.2019 - 03.2021
  • Identified & qualified potential leads using LinkedIn, Fundoodata, & Google enhancing TOF outreach efficiency
  • Onboarded 2 new corporate clients, generating monthly revenue & expanding company’s enterprise portfolio
  • Built and nurtured customer relationships to encourage repeat business & improve customer retention rates

Product Merchandiser

RAW PRESSERY
03.2017 - 06.2019
  • Drove distribution of Raw Pressery across key local accounts, increasing product visibility and last-mile supply
  • Scaled territory revenue from ₹15L to ₹1Cr by expanding the retail footprint, improving sales efficiency, and reorders.
  • Revamped operations at low-performing outlet & grew monthly sales from ₹30K to ₹1.5L through promotions
  • Optimized inventory flow & turnover using FIFO/LIFO method, cutting return-to-vendor rate from 10% to 1%

Education

B.Com -

Delhi University (SOL)
01.2021

CLASS XII -

Central Board of Secondary Education Board (CBSE)
01.2014

CLASS X -

Central Board of Secondary Education Board (CBSE)
01.2011

Skills

  • Data analysis
  • Program management
  • Agile methodologies
  • CRM and design
  • SQL
  • MongoDB
  • Excel or Google Sheets
  • Power BI and Looker
  • Postman
  • AWS CloudWatch
  • Confluence
  • PRD building
  • Jira
  • Scrum development
  • Sprint planning
  • Product planning
  • Freshdesk
  • MS Dynamics 365
  • Figma
  • MIRO

Timeline

Assistant Product Manager

CARDEKHO
04.2024 - Current

Technical Program Manager

CARDEKHO
04.2023 - 04.2024

Product Analyst

CARDEKHO
04.2022 - 04.2023

Senior executive

CARDEKHO
10.2021 - 04.2022

Senior executive

CONCENTRIX
07.2019 - 03.2021

Product Merchandiser

RAW PRESSERY
03.2017 - 06.2019

B.Com -

Delhi University (SOL)

CLASS XII -

Central Board of Secondary Education Board (CBSE)

CLASS X -

Central Board of Secondary Education Board (CBSE)

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Suraj Kumar Chauhan